Colour ink not printing

gabyjane

Just done some work and have a new Lexmark colour ink cartridge in and it seems to not want to print the green i have done?
Any ideas?
Thanks

bookduck

One of four things, (1) youv'e thrown the wrong print cartridge away (2)you have left the film over the contacts or head, (3) duff cartridge (4) duff printer. I'd say that no 3 would be my best bet.

is it under warranty? Have you tried a self test - if that printer supports it.

evilgoose

Are any other colours printing?

Check the print settings are set to print in colour.

remove the cartridge and gently wipe over with a heads of the cartridge with a slight damp piece of kitchen towel.

Try checking in the printer settings in windows, for utils such as prime cartridge or clean heads.

gabyjane

Thanks..well i buy the copy type inks and the black has deff run out, my screen always shows on it that it is empty anyway becasue it isn't the origional ink but my friend has given me 2 brand new Lexmark origional inks and they are showing as balck full and colour empty? The test print works and prints as always..yes i ahve removed the strips off them! new printer and works fine..confused! oh and it prints every colour apart from green?..still!

evilgoose

is it a 3 colour cartridge? typically green is produced by spraying a mix of yellow and cyan colours.

If reading correctly - you've tried another printer on your computer and it still doesnt print green? Is it a parallel or usb printer? If it is a parallel printer check that all the pins are straight.

bookduck

So your friend uses the same ink cartridges? take your printer around and put all of your colours in his printer and if they all work it must be your printer

gabyjane

Thanks im am 99% sure the printer is fine as very new and was fine before the ink ran out! my friend had the same printed but has thrown hers out which is why she gave me the new inks..