Brought a substandard dining table - want to send it back but have finance agreement

Katgoddess

We brought a solid oak dining table and chair set back in April from a
company at the Ideal Home Show. The display model at the show was lovely, however the table and chairs that arrived last week are basically of a substandard quality.

Their blurb said, "properly made and built to last by skilled craftsmen". :rolleyes:

We had to screw the legs on ourselves and the screw holes are wonky so they don't go in properly. If my son was playing under the table he could catch his head on them. (When he's old enough the walk) The brackets holding the sides together are in wonky. The sliding mechanism to get to the leaves inside doesn't shut properly with ease. One of the cogs is loose. One of the extention leaves is discoloured with what looks like a watermark.

Basically we brought a table that we thought would last the next 30 years (at a 30 year price) and we've got something that Ikea would be ashamed to sell.

We brought it on a buy now pay later finance deal and we were going to pay off the full amount so we don't pay any interest.

The company are ignoring our phonecalls. Even the simple task of sending us instructions of how to put them together they haven't managed to do yet.

We want our money back and was wondering what to do next. It's a finance agreement with Barclays and its obviously not their problem that we don't like the table.

What should we do next?

SaraSeahorse

http://www.adviceguide.org.uk/index/life/debt/credit.htm#Faultygoodsorservicesoncredit

SaraSeahorse

it is not a question of liking the table
the table is sub standard / faulty and not want you wished to buy

it seems Barclays may have some responsibility

SaraSeahorse

http://www.hants.gov.uk/regulatory/tradingstandards/effect.html#faultygoods

this type of letter may be the thing to use

"
Claiming a Refund From a Credit Card Company / Finance Company For Defective Goods or Other Breaches of Contract

Ref: Credit card / finance agreement number and name of trader from whom goods bought
On 1st March 2000, I bought a video recorder from the above retailer, using my credit card/under the above agreement*. I have had the recorder for 2 weeks, and it is now completely defective.
I have tried to get a refund from the trader but they have ceased trading/are ignoring my complaint*. Under the Consumer Credit Act 1974, Section 75, I am entitled to look to you for compensation, as this law makes you equally liable with the trader for any breaches of contract.
My statutory rights under the Sale of Goods Act 1979 (as amended) mean that the goods should be of a satisfactory quality. As the recorder is no longer working, I wish to reject it and have my money refunded in full. I look forward to hearing from you within 14 days.
Yours faithfully,
* use whichever example is appropriate
"

dreamypuma

Katgoddess wrote: »

We want our money back and was wondering what to do next. It's a finance agreement with Barclays and its obviously not their problem that we don't like the table.

What should we do next?

I'm not 100% sure about this, but I am sure someone else can confirm.

As the table is on finance, Barclay's have equal responsibility for the product under the consumer credit act 1974. I am sure someone shortly will clarify this.

hollydays

I am a little confused between the impression that it was craftsmen made,and the fact its self assembly.The two aren't compatible are they?You can probably buy solid oak fom mfi too.

Did they tell you you would have to screw the legs on?What did you pay? Did you "fall in love " with it at the show? It may be you have paid over the odds for it,and what you have bought is a cheap self assembly table made in taiwan for example.

Thee is an organisation called the Furniture Ombudsman.

You could name them.

If they ignore you,you need to contact the finance company.