High value auction ending today, highest bidder with 0 feedback.

tomstickland

I'm selling a bike on Ebay and it's currently at £410. The highest bidder has zero feedback.
I'm very worried about the potential for a chargeback after the item has been delivered.
What can I do to protect myself?

frivolous_fay

1. don't sell overseas unless they're not using paypal
2. Try to get them to pay with bank transfer (yeah right)
3. Make sure you do all these:

1. The Seller Protection Policy is only available for US, UK or Canadian sellers transacting with US, UK or Canadian buyers. Please note that while sellers outside the US, UK and Canada may meet the following conditions of the Seller Protection Policy, they do not qualify at this
time and therefore may be responsible for any reversals made due to fraudulent funds.
2. The seller has a Verified Business or Premier account.
3. The payment is listed as 'Seller Protection Policy Eligible' on the Transaction Details page.
4. The seller delivers to the confirmed address listed on the Transaction Details page.
5. The seller can provide reasonable proof-of-delivery which can be tracked online. For transactions equal to 150.00 GBP or more in value, the seller also needs to provide a proof of receipt signed or otherwise acknowledged by the buyer. A proof of delivery from the carrier which does not contain the buyer's signature or other acknowledgement will not be sufficient. Because comparable proof-of-delivery is not currently available for electronically delivered items, we are currently unable to offer Seller Protection for digital goods and other electronically delivered items.
6. The seller accepted a single payment from only one PayPal account for the purchase. (Multiple payments from different accounts for a single item are an indicator of fraud. Sellers should not accept such payments.)
7. The seller cooperates in resolving disputes by responding in the following time periods: If PayPal contacts the seller with regard to a Buyer Claim or chargeback, the seller needs to provide the requested information to PayPal within ten days. PayPal will indicate the response
time required in the email message sent to the seller.
8. The seller sends the item within seven days of receiving payment.

austin

theres always the option of pulling the auction at the last minute ticking the 'item damaged' box.

having said that, its highly annoying when the same happens to you, not to mention it would be against ebay rules as its not really damaged, so i wouldnt recommend it.

you could contact the seller. make sure its a confirmed address if paying through paypal. dont even go there if its not!

better still cash on collection for such an item. if this bidder wins the auction but doesnt turn up to collect it, you can recover the listing fees via ebay and report the non paying buyer. to do this you must also have to offer paypal as an option in your advert.

tomstickland

frivolous_fay wrote: »

2. The seller has a Verified Business or Premier account.

5. ... For transactions equal to 150.00 GBP or more in value, the seller also needs to provide a proof of receipt signed or otherwise acknowledged by the buyer. A proof of delivery from the carrier which does not contain the buyer's signature or other acknowledgement will not be sufficient.

Hmm, my account is unverified, plus those requirements look a bit steep. What if the courier doesn't bother collecting a signature?

tomstickland

Good news!
Shhhh - buyer was prepared to pay cash on delivery.