Villa Nightmare - Statutory Rights?

10pmix

The advert states the villa is "[FONT=&quot]A place to enjoy spectacular views, privacy and peace and quiet " when it should have said "a place to sit and be watched by dozens of other people as you lie by the pool whilst cars and lorries drive by at high speed ."

I don't think it matters whether inside or outside, the villa as a whole is described in this way.

In addition the emails from the company in response to to request for them to confirm the privacy aspect said the villa (compared to the others they own) was the "better option if you are looking for privacy"

I do have other examples besides these. Its frustrating having to argue over words when the owner knew full well what I was looking for and still went ahead with the booking knowing it wasn't suitable.

Cheers.[/FONT]

10pmix

So can anyone now answer the original question??
Cheers.

Alan_Bowen

It seems to me that you must proceed on the basis of a straight forward breach of contract, you paid for peace and quiet as promised, and didn't get it. The leading case is Jarvis -v-Swan Tours 1973 which misdescribed a winter holiday, there have been plenty of cases since. If you really do not understand the process, I suggest you pop into a local library and have a look for books on taking proceedings by yourself, it isn't that difficult. You will have to produce a statement of facts setting out your side of the story from when you first read the description and why that influenced your booking to what it was like when you were there, including photographs which I hope you took.

The villa company will do likewise and then the judge will ask you on the day if there is anything else you would like to add. It sounds relatively simple based on what you have said here but no doubt the villa company will have a different point of view

melb

there is a solicitor on the holiday truths website who may be able to give advice. there is also a very helpful site called Just Claim wich has a forum for people engaged in civil court proceedings on which a couple of solicitors may be able to help.