Can I take Equiniti to the small claims court?

alrightmate

My situation could have been written by the previous writers. Sent the documents, nothing happens, chase they say nothing received, I say how did you send back the Probate? Wierd........

Why would a company want to behave in such a strange way?

weezy_gal

well I'm glad we're not the only ones having problems with equinity.

sent the probate forms etc and getting nothing, also had to send a cheque back and have been waiting for this since November. My poor mother is totally fed up with it, we have threatened them with court action.

they told her that she would receive a cheque special delivery today, oh guess what not received.

just banging our heads against the walls now. We have written to them, and got a direct contact, even though the call centre don't like putting the calls through. I will start getting the forms together to reclaim the money that is owed.

Snells

I'm having problems with Equiniti too. I sold some shares on the 14th and despite phoning them 3 times I still have not recieved my crest transfer form. Yet I have recieved a letter from them demanding that I send my share certificate and crest form immediately or I'll be responsible for any costs incurred.

baron22

equinitidude wrote: »

Everything above is covered in the Equiniti T's & C's, which if you have dealt Equiniti, you have aggreed to.

And as for items not reaching the customer; once it leaves our officies it is in the hands of the royal mail, and no longer our responsibility.

Just to rectify the above post with the ignorant employee, and of course to notify anyone else with a similar situation.

This information is incorrect. If a replacement share certificate has not been recieved by the share holder, a re-issue can still be made, and the previous un-recieved certificate written as cancelled. As someone else has already pointed out, until the certificate has arrived to the holder, it remains the responsibilty of Equinti themselves.

Ken135

Another Equiniti problem: In April 2009 I sold shares and although the settlement dates are past I haven’t received the proceeds, which is a 5 figure amount. I phoned on either 6 or 7 May and from what I was told my understanding is that the identity check was incomplete. However the letter returning the original documents submitted for the identity check is dated 31 March and id checks should only take a couple of weeks. I then wrote to Customer Services on 11 May and emailed on 16 May but as of 20 May have had no reply. Today I phoned but kept being cut off. I had to go out so my wife spent 1 hr 38 mins waiting for them to answer the phone. (I wouldn't have had that much patience.) The front line people try to be helpful but seem to have no power. She was told it would be up to 10 days and replied that this was unacceptable. The money is required urgently in connection with a property purchase so I may soon inform our solicitor about the situation.

PColeman7777

thought i'd give this Lloyds 38p thing a punt and bought 2k of lloyds shares on 18th May, knowing hat the deadline was 20th May, i mentioned to Equiniti why i was buying the shares , contacted them today and they stated that though the shares were bought at 11.am on the 18th they weren't registered till the 21st, so ive bought a load of overpriced rubbish and will just have to wait it out, i was not warned that this might be the case they just put the deal through , why would it take 3 days to register a trade?..surely there should have been some kind of warning from their sales person.

worldgonemad

Hi Ken135

I also was having problems with equiniti i had not received my payment for over 6 weeks i rang the helpline & spoke a manager called hayley she sorted it out & sent my money direct to my bank account might be worth a go speaking to her.

facetheglue

PColeman7777 wrote: »

thought i'd give this Lloyds 38p thing a punt and bought 2k of lloyds shares on 18th May, knowing hat the deadline was 20th May, i mentioned to Equiniti why i was buying the shares , contacted them today and they stated that though the shares were bought at 11.am on the 18th they weren't registered till the 21st, so ive bought a load of overpriced rubbish and will just have to wait it out, i was not warned that this might be the case they just put the deal through , why would it take 3 days to register a trade?..surely there should have been some kind of warning from their sales person.

This is just wrong. When you purchased the shares at the market before the ex date you are eligible to take part in the corporate action. Go back to them and tell them this, the agent gave you the wrong information.

P1stachio

Having just Googled "Equiniti useless" I stumbled across this thread.

I'm sad to report that in 2012, the same situations and same excuses are ongoing. I have just completed my third phone call to Equiniti in as many working days, and quite frankly I'm ready to tear my hair out.

Having left my previous employer I was aware that I could continue the SAYE scheme if I continued to pay into it each month until it matured. Originally I was told that I would need to wait a month, for them to process my departure, and that they would then contact me. The deadline came and went so I contacted them. Everything seemed to go well. I paid my money every month and I received a letter stating that the scheme would be maturing in March 2012.

In very short succession , I then received a letter stating that I had missed contributions and that I needed to make additional payments. This is a contentious topic, as when I rang up to ascertain when payments were missed (assuming it was in the crossover period) they couldn't confirm how many or when. I spoke with two reps that day and the number of missed contributions changed from 2 to 1 and the date could not be fixed upon either. Nevertheless, the final fixed figure was - pay £100 and you will be up to date and the scheme will mature.

I then make the payment via bank transfer to the scheme as per my previous direct debits.

I then write a letter, sent special delivery, stating that this had been done, that I wanted in writing a letter acknowledging receipt and that I would be able to access it on a specific date - as I had been told by the telephone rep.

Today I receive a letter in regard to my recent query with different missed contribution dates... and a confirmation that "if I send a final payment cheque of £100" the scheme will mature.

Colour me tomato red.

Director of Operations is listed as the 'sender' but I would hazard a guess that it is simply a template with photocopied signature, otherwise the director is proclaiming himself an illiterate fool.

If the imbecile who received my letter had bothered to read it, then they would have complied with the request for a letter of acknowledgement of the payment. Instead I get a request for more! (They did kindly enclose a pre paid envelope.)

Unfortunately I then had to ring them once again on their 8p per minute phone line and be put on hold for a further eternity as they established the situation - "It's not us it's the other lot in Worthing" GRRRRR
I was also told the 6 month period (WHAT??? zero communication on that!) had finished and I was no longer eligible to purchase the shares bye bye ££££s ARGHHHHHHH - Judging by previous posts I have 2 kinds of hope on that front.....

So I requested another letter from them, to acknowledge the money having been received and the fact that the scheme will mature on said date.

Who knows if I ever will, but now I just had 100 bonus shares mature... Likelihood of that being an easy ride..... HMMMMM

groundsmans

how did you get on