Air tattoo cancelled - refund rights?

MiniMinni

As you all probably know The Royal International Airt Tattoo was cancelled last weekend.

I purchased my tickets from local Tourist Office and wanted have my refund there but they are saying I will have to post my tickets to The Royal Air Force Charitable Trust Enterprises in Fairford to make a claim.

I don't understand why I cannot get my refund from the place I paid for the tickets.

Posting them to Fairford will mean that I will actually loose several pounds by doing it as I would have to send tickets by Special Delivery so they wouldn't get lost in the post. And also I would have to wait 8 weeks for my refund.

Surely this is against the law?

Tozer

Its not against the law as it was cancelled due to a cause beyond the organiser's control.

They have agreed to provide a refund and they are being upfront about how long it will take. You don't have to send them by special delivery - that is up to you.

scottishlass

Personnally I wouldnt send them special delivery - instead I would make sure I kept a photocopy of the tickets and get proof of postage. I'm guessing that they are only sayin 8 weeks because of the numbers they need to refund (see below) - you'll probably find it might be quicker.

REFUND POLICY
Refund policy in respect of the cancellation of the Royal International Air Tattoo 2008

1. Paid for public entry tickets
Full refund. Actual tickets with attached stubs, together with a name, address, phone number, email address and a note of where they were purchased, to be mailed to RAFCTE

2. Paid for Grandstand seats
Full refund. Actual tickets with attached stubs, together with a name, address, phone number, email address to be mailed to RAFCTE

3. Paid for Jubilee Garden seats
Full refund. Actual tickets with attached stubs, together with a name, address, phone number, email address to be mailed to RAFCTE

4. Paid for Aviation Club and Trenchard Chalet seats
Full refund. Actual tickets with attached stubs, together with a name, address, phone number, email address to be mailed to RAFCTE

5. Paid for Exhibition pitches
A proportionate refund will be made automatically. This will take at least 8 weeks. No action required by the Exhibitor

6. Park and View
Park and View will be open on Monday 14 July.

7. FRIAT
A proportionate refund will be made automatically. No action required by the member

Notes:

a) Refunds will take at least 8 weeks to administer.
b) Enquiries should be directed to RIATrefunds@rafcte.com
c) RAFCTE address:

RIAT Refunds
The Royal Air Force Charitable Trust Enterprises
Douglas Bader House
Horcott Hill
Fairford
Gloucestershire
GL7 4RB

themightyjack

Its disgusting that they are giving you hassle over a refund you are rightfully entitled to. Did you pay with a credit card?

MiniMinni

I used debit card.

G-G_4

Shame really, but I guess they didn't expect for it to be cancelled.

I should think the 8 weeks part is just to give themselves some room to breathe. I dare say you will get refunded well before the 8 weeks.

Just get them posted and relax..

Shame you missed out though, I went last year and despite the rain it was very good.

Tozer

Lets also remember that it is a charity and that they would not have the staff to administer thousands and thousands of refunds.

And they are not giving "hassle" at all.

dougk_2

Also as a charity they will be losing thousands of pounds income and lots of money in postage, staff time etc refunding the payments.
If it were a business then it different in my eyes. I would return the tickets complete with an SAE in case they return the money by cheque. I wouldn't want the charity to be out of pocket because of something beyond their control.

Freddie_Snowbits

MiniMinni wrote: »

Surely this is against the law?

I totally agree, what we need to do is send people like this a lesson. Sue for millions that is what I say

Brooker_Dave

Freddie_Snowbits wrote: »

I totally agree, what we need to do is send people like this a lesson. Sue for millions that is what I say

Demand compensation!!:j

mustrum_ridcully

Very true tozer & dougk.

The RIAT gives money from ticket sales to charities that provide support and assistance to members of the RAF and their families (current and former). MiniMinni the people that are helped are the people who were/are prepared to die for your right to cry about losing a few pounds on postage - so cut them some slack or be genuinely charitable and not request a refund.