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Soapnuts help please

I ordered my soapnuts a month ago, and I haven't received them, I've emailed 3 times but had no reply. What should I do, have I been conned?
I’m a Forum Ambassador and I support the Forum Team on the Old style MoneySaving boards.
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Comments

  • mary43
    mary43 Posts: 5,845 Forumite
    Where did you order them from ?
    We got ours from www.inasoapnutshell.com and they arrived very promptly.
    Mary

    I'm creative -you can't expect me to be neat too !
    (Good Enough Member No.48)
  • Barneysmom
    Barneysmom Posts: 10,136 Ambassador
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Yes, it was from there.
    I tried phoning but no joy, I think the number might be wrong.
    I’m a Forum Ambassador and I support the Forum Team on the Old style MoneySaving boards.
     If you need any help on these boards, please let me know.
     Please report any posts you spot that are in breach of the Forum Rules by using the Report button, or by e-mailing forumteam@moneysavingexpert.com.
     All views are my own and not of MoneySavingExpert.com
  • I hope you find the right number and manage to get it sorted.

    Just for future reference though, I buy mine through www.salveo.co.uk for just £10.95 inc p&p for a 1kg bag. Not sure how long it will last, but have had it 3 months and hardly making a dent in it, and using them every day.
    If I had a pound for every...... oh sod it, if I just had a pound I'd be richer!
  • Ben84
    Ben84 Posts: 3,069 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    That is unfortunate. However, if you still can't get through to them to explain your problem you could contact your credit/debit card company to request a charge-back.

    When shopping online it's best to use a credit card rather than debit, you have normally have greater buyer protection. I use a credit card for this, and just pay it off in full at the end of the month to avoid any costs.
  • Penelope_Penguin
    Penelope_Penguin Posts: 17,225 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker I've been Money Tipped!
    Hi, there :beer: I think this thread is better off on the Vent Board, so I'll move it over.
    :rudolf: Sheep, pigs, hens and bees on our Teesdale smallholding :rudolf:
  • Barneysmom
    Barneysmom Posts: 10,136 Ambassador
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Just popped in to say, they've arrived! Thanks everyone.
    I’m a Forum Ambassador and I support the Forum Team on the Old style MoneySaving boards.
     If you need any help on these boards, please let me know.
     Please report any posts you spot that are in breach of the Forum Rules by using the Report button, or by e-mailing forumteam@moneysavingexpert.com.
     All views are my own and not of MoneySavingExpert.com
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