A BT broadband phone line problem.

chunter

I have a problem.
One of my mates has recently installed BT Broadband.
Installed fine. Works fine.

But..
the line is going mental when you put an ordinary phone through a filter.
The automated operator after a couple of seconds chimes in with a "this number cannot be connected.
The phone works fine when it's NOT put through a filter.
THIS IS HAPPENING WITHOUT COMPUTER/MODEM being connected to the line.
Just the phone & a filter.

BT have completed the line tests and say the line's fine. They're sending out 2 more filters.

At the moment he has to disconnect the phones to use the broadband and vice versa.

Anybody else ever come across this problem?

fatblokexl

how many phone sockets in his house are being used? i.e. how many have things pluged in.)
to many any this sort of problem will be occur. max limit i believe is 4 (ren number is the term).
every output from the BT line that is being used should use a asdl filter

chunter

It was at the master socket. Nothing else plugged in except a buck standard phone through a filter.
I'll go with gizmo. I'll try my own filter, see how that goes.

chunter

Sorted. BT had sent out 2 dodgy filters..

James240

would that be the same for me? as i have Btbroadband and it to is connected to the main phone socket via a 5m phone line extension, we dont have a normal phone itsa cordless one.

The internet works absolutly fine but when the router is switched on there is quite a loud shushing noise (sorry only way i know how to describe it lol) on the phone line when u try to make a call, the only way to remedy it is by turning the router off and then it goes away immediatly. Could this be a faulty filter from BT? although i have had them send out more filters the problem still remains.

BT have also done a line test and they have said that the line too is absolutly fine any advice much appreciated guys

James