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Sky HD not receiving certain channels

kr15snw
kr15snw Posts: 2,264 Forumite
Doing this on behalf of the MIL, were a bit confused!

For some reason she suddenly cant receive a selection of channels, these include ones like QVC and BBC HD. It seems to be a random selection, but its only about 5 or 6

But we have no idea why this is happening! Sky are offering to send an engineer for £60, which she isnt keen on as its alot of money.

Any ideas?
Green and White Barmy Army!

Comments

  • Arlen
    Arlen Posts: 127 Forumite
    Have you tried rebooting the box? Switch off at the mains, leave for 5 minutes then turn back on.
  • kr15snw
    kr15snw Posts: 2,264 Forumite
    Yep tried that and didnt help :(
    Green and White Barmy Army!
  • Marty_J
    Marty_J Posts: 6,594 Forumite
    If your Sky isn't working, it's up to Sky to fix it. If they won't, tell them you'd like to cancel, and watch the £60 callout fee disappear.

    Our Sky+ box was out of warranty and stopped working, and by threatening to cancel, we got it replaced for free.
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