Flight Diverted And Delayed

staff_2

Hi

My Family And I Have Just Returned From Canada We Booked A Direct Flight Through Canadian Affair Flying With Thomas Cook From Manchester To Toronto,our Flight Was Diverted Via Glasgow To Pick Up More Passengers And Due To Some Technical Faults With Our Aircraft A Total Of 7 Hours Delay Had To Be Encountered Do We Have Any Right To Complain Or Compensation
Thanks

black-saturn

I think when you book the holiday it says something on the lines of 'We reserve the right to change departure details at our descresion (sp?)' or something along those lines. Having said that I would write and complain if it was me. Include receipts for the cost of extra travel in the letter and any other costs you incurred due to the change. It will only cost you the price of a stamp to complain and you might get some of the money from your holiday back. Good luck :money:

cheekymole

Yes, I would complain too but apart from that was the flight any good. We want to book for May - and pointers?

staff_2

Hi Thanks For Your Advice We Can't Fault The Crew On Any Of Our Flights They Were All Great And I Would Book Again With Canadian Affair,hopefully With No Delays Next Time