Amazon/DHL delivery woes

jaz_2

Hi all

I ordered a Netgear ADSL modem from Amazon late last week... I returned from a couple of days away to find DHL had shoved a card through the door saying the modem was in my green bin! It had spent two nights in there, despite this it was OK - but collection day fell while I was away, so it's a good job that my next door neighbour hadn't put my bin out as he sometimes does when I forget!

I complained to Amazon and for my trouble I received an obviously standard email to the effect that they valued my feedback and had passed it on blah blah blah etc. I won't be shopping with them again.

Jaz

greenwich

jaz wrote:

I complained to Amazon and for my trouble I received an obviously standard email to the effect that they valued my feedback and had passed it on blah blah blah etc. I won't be shopping with them again.

If Amazon had sent it by Royal Mail and your postman had done what DHL did, would you still blame Amazon? Clearly DHL are at fault here. Legally of course Amazon have the responsibility for delivery but by entrusting it to a reputable courier company they have done what a reasonable supplier should do, so it's an irrational reaction to say you'll never do business with them again.

jaz_2

> Legally of course Amazon have the responsibility for delivery but by entrusting it to a reputable courier company they have done what a reasonable supplier should do...

Fine, except I don't equate 'reputable courier company' with one that leaves delicate electronic equipment in a dustbin.

> ...so it's an irrational reaction to say you'll never do business with them again.

Not when the email I received from them stated that they found DHL perfectly adequate and they had no plans to change couriers.

Curry_Queen

Well they're certainly not tied into only using DHL, unless it's a regional thing, as my parcels from Amazon come via either Securicor Omega Express or Royal Mail

Bossyboots

Curry_Queen wrote:

Well they're certainly not tied into only using DHL, unless it's a regional thing, as my parcels from Amazon come via either Securicor Omega Express or Royal Mail

DHL now own Securicor Omega Express so it is in fact the same company.

I echo the sentiments here on DHL and I too have warned Amazon about them but the only way to get anything done will be to send back items left in unsuitable places and ask for a replacement.

We now try to organise our Amazon orders so that there is more chance of them coming Royal Mail. These deliveries are much better, not least because the postie is a friend and if no-one is in she takes the parcel home and we just collect it from her.

haziec

Argggh.....Don't mention DHL to me!
First a parcel from an Ebay seller, for next day delivery. No card left, they eventually delivered, after four calls, six days later!
Secondly, Another overnight, the 02 phone, did not appear, four calls later and still waiting for delivery, they can't trace it, even though it was tracked out to local depot for delivery on Thurs at 10.30am!!! Its now Saturday!

pinkvixen

greenwich wrote:

If Amazon had sent it by Royal Mail and your postman had done what DHL did, would you still blame Amazon? Clearly DHL are at fault here. Legally of course Amazon have the responsibility for delivery but by entrusting it to a reputable courier company they have done what a reasonable supplier should do, so it's an irrational reaction to say you'll never do business with them again.

I agree with greenwich here. You can't blame Amazon here. DHL are at fault and more to the point - the delivery person. It needs to be brought to light with DHL so that they can train their staff to put parcels in a more secure place or even take them down to the local Post Office.

As for Amazon, they can't be expected to stop all services with DHL for a minimal amount of irresponsible delivery people. I'm sure that if there were numerous complaints, they would reconsider but it appears that on the whole, they are happy with the services of DHL or the response would have been a different one. It appears that they use several couriers throughout the country and as bossyboots says, he has the choice to use Royal Mail.

Fine, except I don't equate 'reputable courier company' with one that leaves delicate electronic equipment in a dustbin

By the way Jaz, how would the delivery man know exactly what is in your parcel? It's not relevant as to what is in the parcel but to where it is left.

I recently had two parcels delivered by Parcel Force. A card was left through my door for the first one, saying they would try again the next day. My son was home and as he was getting the key, the delivery man walked away, My son didnt get chance to unlock the door before he'd driven away. However, they did try yet again the following day as I now had two very large parcels for delivery and Parcel Force left it with my neighbour and again left a card.

This was all done without me even having to telephone anywhere. My only gripe with this is that the driver was too impatient to wait for someone to open the door but on the whole I'd give Parcel Force 9/10 for service and security. Well done Parcel Force. :T

On to my local Postie. He's brilliant. Never leaves anything outside but always takes it to the local PO, where I can collect either same or next day. I even slow down my car whlst driving on my way to work to see if there is anything for me, he either smiles and nods or shakes his head. I'm not left wondering then during the day if my parcel has arrived or not. Brill! Post Office service? 10/10. :T

Now letters to my workplace..... well, that's another story!

Curry_Queen

Bossyboots wrote:

DHL now own Securicor Omega Express so it is in fact the same company.

I wasn't aware of that, but it's very interesting to know, thank you very much! :T

Hmmmm that changes things somewhat as DHL are currently on my hitlist, along with Business Post and Amtrak, of couriers that I refuse to deal with and won't order from people using them!

jaz_2

> You can't blame Amazon here. DHL are at fault and more to the point - the delivery person. It needs to be brought to light with DHL so that they can train their staff to put parcels in a more secure place or even take them down to the local Post Office.

I can blame Amazon because they employ DHL.

> It needs to be brought to light with DHL so that they can train their staff to put parcels in a more secure place or even take them down to the local Post Office.

Precisely - but the email I received suggested nothing like this was going to happen.

> By the way Jaz, how would the delivery man know exactly what is in your parcel? It's not relevant as to what is in the parcel but to where it is left.

You're absolutely right. They shouldn't be leaving *any* parcels in dustbins. Well spotted.