dell computers OMG

soepuma

hi im new can you help me, i bought and paid for a dell laptop, the end, or so i thought, a year later after theyd cashed me cheque thay asked me to pay again is i "hadnt paid". i had to trace the cheque to prove id paid, got no apology at all, and also they kept an extra ~£40 of mine, I rang 20 odd times, got bloody india, got "cut off" sent paper letters and emails, all IGNORED,Ann Gordon, calling herselt customer care promised me a refund, now after 5 months just got an email saying, get it yourself, nothing to do with us now. absolutely discusted, sharon calvert DO NOT BUY FROM THIS ROGUE COMPANY, WARNING ONCE THEY HAVE YOUR MONEY THEY !!!! YOU RIGHT OFF!!!!

RadoJo

I'm a little confused - how did they get the £40 you say they kept?
How did they contact you about paying again? Did they think you had purchased the laptop on their credit scheme and were due to start making payments?

soepuma

hello, it was going to be a credit agreement but i paid outright, then after many threatening letters asking for payments of £40 or else, i sent them £40 to keep them off my back whilst i had to ask my bank to ask to re issue bank statements and a copy of the cheque made payable to them as proof , but this took a few weeks, so it was a goodwill gesture to keep them from sending me more threatning letters, regards sharon calvert

KILL_BILL

issue a small claims courty summons and claim the interest too

they will pay up soon enough

RadoJo

I think Kill Bill has summed it up - if they are ignoring any other form of contact, write them one final letter saying that they have 14 days to resolve your query and send it recorded delivery. If they don't respond then take them to small claims court.