Tesco - policy on goods faulty after guarantee

Pandrea

I bought a quite expensive washer dryer from Tesco two years and one month ago, I didn't bother getting the extended guarantee as they are massively overpriced but now it has suddenly broken down completely - the PCB has burnt out and mechanic says it's not worth getting fixed. Well, having spent £400 on it I was very annoyed and although the guarantee was up I phoned to complain, not with very high hopes, but it turns out that they have a policy on this and are sending me out a form to claim a proportion of the original cost back as it didn't last very long. This is good to know so I pass it on to those of you who were as uninformed as me! However for anyone who has been through this claim system, any ideas how much I am likely to get? What should I settle for, as I suspect they might try to fob me off with a token amount?

Maisie

Get in touch with Trading standards. They will advise you and might take up your case.

SwanJon

Seems a bit harsh to put this on the vent board if you are actually praising Tesco for offering something over and above what you expected.

KILL_BILL

as you have had the use of the item for just over 2 years you would have obatined betterment from use of the product for that eriod of time

i would say around £200 - but let them make an offer and the make a counte offer.

i would not recommend getting washer dryers as they are well known to break down and have a short lease of life

if space permits get seperate units

Pandrea

Possibly right Swan Jon, but I'm not too used to this site and wasn't sure where it fitted - moderators please move if not appropriate. However I am still annoyed that they sold me a product that didn't last more than two years especially as the mechanic reckons this particular model is always breaking down!

Wish I had space for separate units, very small kitchen and in a flat so no drying space either. Thanks for input!

stugib

Pandrea wrote: »

What should I settle for, as I suspect they might try to fob me off with a token amount?

This is not based on anything other than my personal opinion, but I'd say £400 purchase price, expected life of a washer dryer (which are generally less reliable than separate machines) I'd say is ~5 years, so if you've had it for 2 years, then I wouldn't think it's a uniform depreciation, so maybe £100-£150...

But you're lucky Tesco are volunteering to do this, you'd usually have to fight to get partial refunds, so there's not really hard & fast rules to base it on.

Pandrea

Reporting back on this - Tesco sent me a cheque for £205! Surprisingly, they didn't even check on the state of the machine, though I offered to let them come and look at it or get a report from the local mechanic I'd had out. They just took my word for it and needed to see proof of purchase (I couldn't even find the receipt, but I had my original credit card statement showing it). It would encourage me to buy from them again, that's for sure.

KILL_BILL

Pandrea wrote: »

Reporting back on this - Tesco sent me a cheque for £205! Surprisingly, they didn't even check on the state of the machine, though I offered to let them come and look at it or get a report from the local mechanic I'd had out. They just took my word for it and needed to see proof of purchase (I couldn't even find the receipt, but I had my original credit card statement showing it). It would encourage me to buy from them again, that's for sure.

i was only £5 short then :rotfl: