BT are desperate to get you back

ninenotebob

BT are currently woo-ing ex-customers back with the offer of a free caller display service and BT privacy. But if you don't want to go back here's how to play them...

when I told them I was pleased with my free weekend calls and £10 incentive with talktalk they told me that IF I used the BT 4-digit prefix ONCE A MONTH I could get all the freebies; therefore saving my current cost of £8.94 a quarter for caller display/call waiting...AND stay with talktalk.

Seems they're pretty desperate to get people back if only to use the figures in advertising; ie: X in X people are coming back to BT...sad really; if only they had offered us a competitive service in the first place we wouldn't have gone elsewhere..

TimC

Yeah - received a letter this morning telling me to come back - thing is I haven't left!!

I use 18866 at the moment, and make 1 call a month via BT to get the Caller Display for free - and last week's bill showed it as advance charge £0.00 for 3 months.

So their cleverly worded letter is destined for the existing shredder - interestingly I did the 'free' call last night and their letter states that once their systems recognise I've come back to BT the shredder will be dispatched - that would be ironic!

I do like the way they are avoiding defining the requirement for making calls to qualify for free caller display - the note on the back of the letter reads as follow:

BT wrote:

2. BT residential customers making some calls on the BT network can opt in to receive Caller Display for free, subject to availability. etc etc.

How tight they get on 'some' remains to be seen - the context is plural - but there is no time constraint - I'm billed quarterly, so my bill shows some calls via BT (three + any unavoidable 0870's), but monthly there is often one call (so not some). Perhaps I should shell out another 5.5p per month to make two calls?

markdavey

ninenotebob wrote:

BT are currently woo-ing ex-customers back with the offer of a free caller display service and BT privacy. But if you don't want to go back here's how to play them...

when I told them I was pleased with my free weekend calls and £10 incentive with talktalk they told me that IF I used the BT 4-digit prefix ONCE A MONTH I could get all the freebies; therefore saving my current cost of £8.94 a quarter for caller display/call waiting...AND stay with talktalk.

Seems they're pretty desperate to get people back if only to use the figures in advertising; ie: X in X people are coming back to BT...sad really; if only they had offered us a competitive service in the first place we wouldn't have gone elsewhere..

I have asked in another thread but does anyone know if the ringback charges count towards using the BT network for the free Privacy service??

ninenotebob

Might be worth calling their customer services - free - 150; I'm sure they'd be able to tell you. I doubt though whether ringback would count as adding the 4-figure prefix might not work?