Windows Instaler

balloo_2

Has anyone come across this problem on a Dell PC or any other PC for that matter? I keep having a problem when booting up the machine. I get the windows installer trying to configure something called the Sonic Update Manager. However, I also keep getting the message. Sonic Activation Module. The feature you are trying to use is on a CD Rom or other removable disk that is not available - Insert the Sonic Activation Module disk and click OK, use source 1. The thing is the Dell does not come with any disks everything is pre-loaded and is somewhere on the HD. I am at my wits end with this message. .I have tried every cleaning tool etc. to no avail. Any assistance would be greatly appreciated.

zzzLazyDaisy

First the good news - this is a known problem and easily sorted. It happened on my Dell laptop and I sorted it out in minutes with help from here.

The bad news is I'm not a techie and for the life of me I can't remember what I did!

But someone will be along soon, I'm sure, who will be able to put you right.

Have you tried googling for the solution?

DatabaseError

which operating system? if xp, click start, run type msconfig (return) click the startup tab and uncheck any reference to sonic activation, close, save changes reboot
if vista then....er....i'm still learning, sure google could help

balloo_2

Yes i have XP but cant find anything to do with sonic in msconfig/ startup

mdbarber

balloo wrote: »

Yes i have XP but cant find anything to do with sonic in msconfig/ startup

just uncheck everything see if it disappears then check again 1 by 1 to see which it is, could also be under the tab services.

Browntoa

go to the downloads part of the Dell site there was a patch to cure this

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=098D85DDBAC783B2E0401E0A55175844&l=en&s=gen

balloo_2

Browntoa wrote: »

go to the downloads part of the Dell site there was a patch to cure this

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=098D85DDBAC783B2E0401E0A55175844&l=en&s=gen

This did it for me but a big thanks to all for the help :T