Sleep Depot - Mattress complaint

woolybird

Hi
I wondered if anyone can help? We bought a viscopro memory foam mattress from Sleep Depot in Sept 07. We were really pleased with it until it started to sag where we slept. After several calls/visits Sleep Depot replaced the mattress in March. We have had the mattress a further 4 months and it is sagging again and causing back pain because if you roll out of the indent you sleep funny and wake up with back pain.
Sleep Depot have gone into administration and the company are based in Malaysia. Is there anything we can do? We had this on 12months interest free credit and its not even paid for yet but its useless.
I'm in agony every morning and the mattress certainly has no memory!
Thanks
Claire

Nile

Helllo woolybird

Welcome to the MSE site.:wave:

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile

uktim29

woolybird wrote: »

Sleep Depot have gone into administration and the company are based in Malaysia.

By the sounds of that pretty much nothing.

taxiphil

uktim29 wrote: »

By the sounds of that pretty much nothing.

^^^^ Once again the troll gets it badly wrong! ^^^^ :rotfl:

Since you bought it on credit, you're in luck. The credit company are jointly and severally liable under section 75 of the Consumer Credit Act.

That means if the trader has gone out of business, you can claim against the credit company instead.

Some helpful info here:
http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/template-letters/consumer_credit/

uktim29

I did think that Taxitroll but who provided it? If it's anything to do with the company and Malaysia which with a company based in Malaysia theres a good chance all it's business is based there including credit arrangements then theres not much the op can do!

I've noticed no replies from you with regards to my other posts. Is this due to you knowing how much you like to jump in at the deep end accusing me of being wrong then finding out as usual actually it's Taxitroll whos the one whos wrong!

Tim_Deegan

I think we need more info from woolybird:

1. Is it the manufacturers of the mattress who are based in Malaysia?
2. Where are the credit company based?
3. As far as I know Sleep Depot were a UK based company, is this right?

taxiphil

uktim29 wrote: »

I did think that Taxitroll but who provided it? If it's anything to do with the company and Malaysia which with a company based in Malaysia theres a good chance all it's business is based there including credit arrangements then theres not much the op can do!

The credit provider would have to be UK registered in order to have a consumer credit licence. And obviously the credit provider is still in business or it wouldn't be able to collect payments from the OP's bank account. Hardly rocket science, Tim.

uktim29 wrote: »

I've noticed no replies from you with regards to my other posts. Is this due to you knowing how much you like to jump in at the deep end accusing me of being wrong then finding out as usual actually it's Taxitroll whos the one whos wrong!

Hmmm... I can't think of one single occasion where I've been wrong and you've been right... but do enlighten me, I'm all ears!

Tim_Deegan

taxiphil wrote: »

The credit provider would have to be UK registered in order to have a consumer credit licence. And obviously the credit provider is still in business or it wouldn't be able to collect payments from the OP's bank account.

Don't administrators also continue to take payments??

uktim29

taxiphil wrote: »

Hmmm... I can't think of one single occasion where I've been wrong and you've been right... but do enlighten me, I'm all ears!

You were wrong with the CCJ thing in the Debenhams thread. You were wrong about the vast majority of the countries you listed with their supposed tight consumer laws. Those were the last two comments of mine you incorrectly commented on. Actually it's more or less every comment!

Tim_Deegan

Can someone bang both their heads together please.

woolybird asked for help, but all you two are doing is using this thread to attack each other:mad: