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Debenhams Order Service/ On Line
shaymenRup
Posts: 198
Forumite
What a complete waste of time.
My wife unknowingly bought a faulty top in the sale. Upon returning it they didn't have her size, so recommended that we use the order service who would deliver free/ honour the sale price.
After spending a total of 27 minutes waiting to get through, I was told I could order it, but pay full price and delivery. Oh no I wasn't.
Complaint, email back - quote me we can do it etc etc
14 minute wait to be told, oh no we can't. Demand to speak to supervisor and then strangely enough everything went through although when the bill arrived it showed full price and delivery. An error they say, but we'll see what shows on my card!!
Loads of apologies......and.......
Stupid you may think, but my wife thought the online service would be better and worth a try (another sale) for an outfit for a party and pressies for kids parties. There was a seven day gap and delivery showed 3-5 days.
Safe to say two complaints later and 15 days after the order we are still waiting for 6 of the 10 items that were ordered. Which will of course be sent straight back!!
Complete waste of time.
My wife unknowingly bought a faulty top in the sale. Upon returning it they didn't have her size, so recommended that we use the order service who would deliver free/ honour the sale price.
After spending a total of 27 minutes waiting to get through, I was told I could order it, but pay full price and delivery. Oh no I wasn't.
Complaint, email back - quote me we can do it etc etc
14 minute wait to be told, oh no we can't. Demand to speak to supervisor and then strangely enough everything went through although when the bill arrived it showed full price and delivery. An error they say, but we'll see what shows on my card!!
Loads of apologies......and.......
Stupid you may think, but my wife thought the online service would be better and worth a try (another sale) for an outfit for a party and pressies for kids parties. There was a seven day gap and delivery showed 3-5 days.
Safe to say two complaints later and 15 days after the order we are still waiting for 6 of the 10 items that were ordered. Which will of course be sent straight back!!
Complete waste of time.
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