AVG Missing Control File

wendy_ann1983

I instslled AVG a month or so ago and it was working fine, but today the little box down by the clock was grey and has an exclamation mark so i thought i better check it out, when i open the user interface it says

You are not protected. Please, check the following components:
Update Manager: The control file is missing

I have tried updating but it wont update, any ideas anyone? I can't get on to their forum thingy.

Thanks in advance

ceridwen

No answers. Just to say hopefully this is an AVG glitch that they are in process of sorting out - as I've been prompted by my AVG security thingie today and trundled through the process and also seem to have a missing control file bit.

refused

Just looks like they have not got the control file in the right location on the server, or the server is down etc...... I've had this problem today too..... Hopefully they will sort it out soon

wendy_ann1983

phew, not just me then, will give a go 2mo when i get in from work

wendy_ann1983

seems to be working ok this morning, so far.

bargain_hunter77

SNAP!!

same thing has been happening to me!!!! - on mine when it does eventually update (after trying several times!!) - it now asks me to restart the computer!! - has this happened to anyone else??

fwor

Yes - exactly the same on 3 different computers at 3 different locations. Seems that one of the recent updates requires a restart, and that Grisoft are having problems at their end.

If the latter doesn't get sorted soon I'll be moving to something else...

Jokkeboy

But i think the problem is from a virus, atleast mine is.