vision express rant

kai666

In the mood for a complete rant about vision express...

I went for an eye test 2 weeks ago as i wanted a spare of glasses for my honeymoon and thought i would get a new pair for the wedding.

So anyway I went for a test, and as i'm so blind i need them thinned down. The ones they recommended (glass lenses) would take up to 3 weeks they said

fair enough...that should get them back just in time (the wedding is saturday). I made it very clear what i wanted them for the honeymoon and wedding

today i ring to find out if they are ready. No, they broke them, so they have to make a new pair, and they won't be ready for at least another week.

I'm fuming...had they told me there was a risk of them breaking I might have made a different choice, as I explicitly said i needed them by a certain date and for what reason, and i really don't want to go to Peru for 3 weeks without a spare pair of glasses.

There is now so little time left I can't even go anywhere else.

They can give me a standard pair, but with the strength i need they will be ridiculously thick and heavy.

Unless they pull out all the stops this week to sort it out, my custom will most certainly be going elsewhere.

I understand lenses may break, but i feel i should have been made aware of the risk as I wanted them by a certain date, and made them aware of the fact

anyway rant over! feel better now!

dangeroussports

Your wedding was ruined. One of the most important days of your life!

I understand, there is someone at work who occassionaly uses contact lenses but spectacles normally. When they do use contact lenses, my god, they look like a newt or a mole coming out the ground for the first time.

I must admit that when people who regulary use glasses, switch to contacts, they look really odd for a while.



How did your wedding go? Where you in the pictures ?

You know you could ask for compensation to cover the cost of your wedding and honeymoon.

andyrules

dangeroussports wrote: »

Your wedding was ruined. One of the most important days of your life!

I understand, there is someone at work who occassionaly uses contact lenses but spectacles normally. When they do use contact lenses, my god, they look like a newt or a mole coming out the ground for the first time.

I must admit that when people who regulary use glasses, switch to contacts, they look really odd for a while.

How did your wedding go? Where you in the pictures ?

You know you could ask for compensation to cover the cost of your wedding and honeymoon.

The wedding is on Saturday. Nor does the op mention contact lenses. Try to keep up:rolleyes:

op, I'm not a big fan of Vision Express either. If there is the least chance they can get them ready, I would hound them to get it done. (if you have the time!)

Hope it all goes well regardless. Congratulations.

kai666

I'm happy to report that vision express bent over backwards, and i have my new glasses already for saturday. So v happy now!

all we need now is for the weather to improve, as it looks fairly rainy in bristol on saturday!

Lip_Stick

Should have gone to specsavers.





Sorry, I just couldn't help myself.

andyrules

kai666 wrote: »

I'm happy to report that vision express bent over backwards, and i have my new glasses already for saturday. So v happy now!

all we need now is for the weather to improve, as it looks fairly rainy in bristol on saturday!

Great news! Don't let the rain spoil your day. Thanks for the update.

Lipstick - I was dying to say that!

craftyfox

OH had a problem with vison express some years age - much the same thing really and he said that when he did get the new glasses milkbottles would have been better so i talked him into going to the same place as me and he was very happy with the service and the new glasses and i have just got my new ones last week from where else but specsavers:j :T

unrich

Have you left anything else that is bespoke to the last minute? The dress? The guests?

Accidents happen.

Sorry about the weather but hope you have a great day.

Perhaps you could pop this in the great service forum.

sillyvixen

hope you had a good day!