Nationwide's claim to treat new and old customers alike is flawed

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I recently received letters from Nationwide insurance giving me details of the costs of buildings and contents insurance for the next year.

I noticed on the Nationwide web site home page that they are offering £20 M&S vouchers for taking out buildings and contents, a possible £40 in total.

When I rang them (on the 0800 number for new customers, NEVER their 0875 number!), I was told that the M&S voucher offer was FOR NEW CUSTOMERS ONLY.

When I clapped my hands in glee having caught them out on their advertising, she went off to obtain "permission" for me to have the £40 vouchers upon renewal of my policies. She was however unable to do this, and I have had to cancel my policies, and re-apply as a "new" customer.

So much for their advertising campaign!

The moral of this story is that if your house insurances are due for renewal, do not just accept the renewal, but start over again as a new customer, because even the Nationwide treat new customers differently.