O2 looses phone, I have to find it

lllnorrislll

Just over a week ago I oredered a phone from O2 on behalf of my sister, from there web site. It seemed a very good deal as it was one of the phones listed on the mobile phone threads on this web site.
Chose the free delivery option and expected the phone to arrive at my sisters a day or two after ordering. My sister lives like many students in a shared house of about four to five students, in Bradford and like most private rented student hovels, it is not loctacted in the most picturess parts of town.
Now when the delivery guy tried to deliver the phone there was nobody in. SO like most people I would have expected the delivery person to have left a note and returned it to the depot to either retry or for my sister to go and collect it from them.
This delivery driver had diferent ideas - he decided to delivery the item to a house two doors down - and then left my sister a note. Now OK for some people that may seem a reasonable thing to do, but when the neighbours arn't the nicest and are very unlikly to speak to you in the street, I think this option was a dammned stupid one.
On ringing o2 on there national rate customer services number (half hour - of hold music) I was first asked for my mobile phone number (I havn't got the phone so how can I have a number), then to be informed that the phone had been delivered (YES to the wrong place), I then explained the situation to be put through a more senior monkey, Who informed me that neither myself or O2 are to blame (I WASN'T BLAMING MYSELF (ATLTHOUGH I WISHED I HAD GONE ORANGE), AND YES I DO THINK O2 ARE TO BLAME AS MY SISTER HAS NO PHONE), All the help the o2 monkey could give me was to tell my sister to keep trying the neighbour (HOW LONG FOR!!!), and that she would only speak to my sister (MY MONEY IS GOOD ENOUGH FOR THEM BUT I AM NOT) and would be in contact with her in the next couple of days to see how the hunt for the now blocked/reported stolen phone is going!!
My next course of action is to give DHL a piece of my mind and I have instructed my sister to demand everything she can when they ring back
Must also find out where the best places to complain are for both companys!!

Rikki

There is a free phone number for o2 0800 005 005 takes you through to customer service.

Not much help but at least you can complain for as long as you like for free.