What On Earth Have I Done Now!!!

TOTALLY_SKINT_MARE

HELP ............... My main computer I use for work has just got a black screen when i go to put it on and it comes up with a message saying...... windows could not be restarted as the following file is missing or corrupt..... windows>\system32\ntoskrnl.exe please reinstall the file...

HELP!!! what on earth does all that mean in English???!!!! And how do i solve it??? I don't know how to get into safe mode to even see if that would help.

Has anyone any idea as to how to solve it please???

thomas01155

Do you have your xp disc and what anti virus are you using?

TOTALLY_SKINT_MARE

No im afraid I dont have any xp disk or boot disk as got computer from a bankruptcy auction and it was a good one and has been ok up to now, I just had gone into add/remove programms and removes a ethernet thing that was for a wireless printer thing i was going to install but it was too complicated so i changed my mind.....

thomas01155

If you know anyone who has a disc try this
f the ntoskrnl.exe file is corrupt or missing this can also generate the error. To restore this file follow the below steps.

From http://www.computerhope.com/issues/ch000646.htm

1. Insert the Microsoft Windows XP CD. Note: If you have a recovery CD or a restore CD and not a Microsoft Windows XP CD it is likely the below steps will not resolve your issue.
2. Reboot the computer, as the computer is starting you should see a message to press any key to boot from the CD. When you see this message press any key.
3. In the Microsoft Windows XP setup menu press the R key to enter the recovery console.
4. Select the operating system you wish to fix, and then enter the administrator password.
5. Type expand d:\i386\ntoskrnl.ex_ c:\windows\system32
6. You will then be prompted if you wish to overwrite the file type Y and press enter to overwrite the file.
7. Type exit to reboot the computer

vyseyboy

Alternatively if that doesn't work...

borrow a winxp disc of the same version (home / pro etc.)

Boot to the disc (google is your friend,) and press "r" when prompted to open the recovery console.

Once the recovery console is up, type

chkdsk /r

which will repair any corrupted startup files.

Takes a while (10 mins to 3hrs depending on comp. speed and hard disk speed / size,) so put the kettle on first.

I'mcomingbackasaman

Doesn't 'system restore' work to resolve this?

vyseyboy

I'mcomingbackasaman wrote: »

Doesn't 'system restore' work to resolve this?

The OP can't boot into windows, and possibly safe mode / doesn't know how to, to use the system restore.

However, tapping f8 constantly when your computer is starting to boot should get you to a menu where yo can select safe mode, OP.

Paul_Herring

TOTALLY_SKINT_MARE wrote: »

And how do i solve it??? I don't know how to get into safe mode to even see if that would help.

It may be worth following http://www.computerhope.com/issues/ch000646.htm

TOTALLY_SKINT_MARE

Im afraid system restore not worked. Been on the hp live chat the man is going to send me a recovery disk!!!! aparantly ive managed to delete some files I think it may have been when i pressed the button (send error report to microsoft) that may have done something he thinks!!! that will teach me!!!! Thank you for your help though.

TOTALLY_SKINT_MARE

Thank you all for your help, Its so nice to know that people are so willing to help on this web site. Its lovely. THANK YOU ALL. x

TOTALLY_SKINT_MARE

:rotfl:

Paul_Herring wrote: »

It may be worth following http://www.computerhope.com/issues/ch000646.htm

that was a usefull site thank you