dell tv not working?

RoseFairy

We have a dell tv, flat screen - its only a year old and somehow it's not receiving the channels.

we have checked all the wiring, ok. connectiion to aerial ok - as kitchen tv still works. remote batteries ok as can select menus etc. channel searches done etc.
we;re confused if there;s 'parental lock' on it as it asks for password if we scroll the menu selection - but none of us has chosen or instructed parental lock. - and tv licence is uptodate too.

foreversomeday

The password for the menu system is probably a default one - look in your manual. It is usually something like 1234 or 0000.

Other than that can't help I'm afraid. Hopefully someone else can!

penrhyn

Have you inadvertently selected an AV, or external channel on the set?
Also remove any scart/hdmi connections to external equipment.
Your remote should have a source select or similar button, which you can cycle round the inputs with.

PS The TV licensing people don't have the technology to block the signal to your TV..............yet!

RoseFairy

Thanks so far.
tried as many 4digits combinations could think of - but no response or change. btw could not find manual - just when it may have helped.

we've taken out all external wires - as we did connect the laptop to it to watch a downloaded film - so we could start again. no good still. ....

Browntoa

look here for troubleshooting

http://support.euro.dell.com/support/index.aspx?c=uk

or

http://support.euro.dell.com/support/downloads/index.aspx?&~ck=gp&ServiceTag=&SystemID=

for the manual online

RoseFairy

thanks.
will look /read through at weekend. will get back to u.

Enterprise_1701C

Does it work if you connect the laptop back up to it?

RoseFairy

we connected the laptop back and reconnected all wires. we got the sound back ! so speakers are working.
since then we have manually tuned the tv and only 'tv' is receiving - ie the basic 5 channels - but it is quite fuzzy and bad quality picture.
so we are sure that tv at least speakers and tv is ok,
but still cannot tune digital tv. - and still at a loss.
manual - which we read via pdf as per Browntoa, doesn't have any other answers.

wondering if the aerial on roof might be involved - but kitchen tv is showing digital - so confused.

S0litaire

The default code for some Dell TV's is "3355" (DELL). You may have to do a full reset of the TV...

4. Why does my W3201c, W3706MC or W5001C [B]TV[/B] ask for a password when I attempt a Factory Reset?
FIX - When performing a Factory Reset All, all of the settings on the [B]TV[/B] are reset including the [B]Parental[/B] Control settings. In order to protect the [B]parental[/B] controls from being reset without [B]parental[/B] consent, the [B]parental[/B] control password is needed to perform this reset. If no [B]parental[/B] controls have been set, the default password is 3355. If the default password does not work or if the master password has been lost, perform a hard reset of the [B]TV[/B]. Hard reset the [B]TV[/B]:
* Press and hold the Input Source button on the [B]TV[/B], not the remote
* Press and release the Power button
* The [B]TV[/B] turns off
* Press and release the Power button
* The [B]TV[/B] turns on
* Wait 10 seconds
* A message appears saying the [B]TV[/B] has been reset
* Release the Input Source button