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Distance selling rules for services

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After seeing an offer for an oil and filter change on this website at National Tyres, I booked in my car on the website. I chose to have Castrol 5W30 oil as this is what my car manufacturer states. I got a confirmation email and paid. On Friday I rang to ask what time I should go, the manager said there was a problem as the offer only covered upto 5 litres of oil and mine takes 6. I said I had paid already and he said he would sort something out. Today I went for the job to be done, he said it was sorted and I would get 5W30. When they finished the job, they printed me a receipt which says they have used 10W40 but the manager insists they have used 5W30 but had to put the other oil down to get around it, but both are the exactly the same price on the website. I am very concerned I have the wrong oil now and am thinking of draining it out and doing the job myself. Am I entitled to cancel, even though the oil and filter they fitted will be useless? They have a cancellation email address which I will write to, but want to know my rights, thanks.

Comments

  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    You cannot cancel a service after it has been carried out.

    In order to prove breach of contract, you would need to prove that the oil is the incorrect one.

    It is quite regular for a retailer to use a different code to get around a special offer. This is definitely not proof of having used the incorrect oil.
    Gone ... or have I?
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