Sale of Goods act Shrunken Clothes

dhardman99253

Hi there

I was just after a bit of advice really. I have had a look at the trading standards website and others but can not find any information relating to my specifc case.

I bought a Jumper from a shop in Portobello Road at the end of April, it says hand wash only in water up to 40. SO i hand wash only in water up to a maximum of 30. Ive worn it a few times and washed it a few times. I have noticed that it has shrunk and lost its shape at the back.

I phoned the store today who said that they had to send it back to the manafacturer who would run tests and then decide whether it was faulty or not. To me this sounds rubbish, surely my contract is with the shop? Can anyone please advise me on this as i dont want to cause a scene in the shop if they are following the correct procedure.

Many thanks, Dan

uktim29

Sounds right to me, the shop that is. You can take it to the shop but they can then send it back to the manufacturer themselves for tests etc.

The SOGA doesn't say the shop can't deal with the manufacturer.

(Note to any of the uktim29 sceptics reading. I've just written a helpful post!)

dhardman99253

Hi there
Thanks for the response. Just seems a bit odd really, i cant imagine what tests the would conduct on a jumper, or how i would prove that i had washed the jumper in line with the Care instructions.

dan

dhardman99253

Thanks for your pointless input. Actually i would like to know because i don't want to have my time wasted, or the £90 i spent on the jumper.

olly300

M&S did that with some shoes I brought a few years ago whose heels fell apart as I wore them. They wouldn't give me the refund until they did some checks with the manufacturer. I did eventually get a refund.

d123

dhardman99253 wrote: »

Hi there
Thanks for the response. Just seems a bit odd really, i cant imagine what tests the would conduct on a jumper, or how i would prove that i had washed the jumper in line with the Care instructions.

dan

They would probably want to make sure the jumper wasn't handled other than in accordance with the instructions, for example machine washed, or too high a temperature.

Pretty sure the shop assistant wouldn't be qualified to check the material for damage.

superscaper

uktim29 wrote: »

(Note to any of the uktim29 sceptics reading. I've just written a helpful post!)

Nothing wrong with being sceptical. It's the basis for logical thinking. But I think there are some uktim29 cynics though.

Not me though, I don't agree with the way you post sometimes but I have always accepted that you do post sensible and informative stuff.

uktim29

It was too early in the morning for me. (this is late at night incase you're confused!)

uktim29

superscaper wrote: »

Nothing wrong with being sceptical. It's the basis for logical thinking. But I think there are some uktim29 cynics though.

Not me though, I don't agree with the way you post sometimes but I have always accepted that you do post sensible and informative stuff.

Where you wrote "on everyone of your posts" it has came out as a green smiley?

shuttyian

as far as i am aware there is no definative test available for ascertaining whether something was washed at the right temperature. The supplier will have to trace the batch and test unwoven yarn, at 30,40,50,60 degrees etc. However this is costly especially if made abroad and if not completed before the clothes hit the stores. it would be too expensive to start testing now.

Incidentatly as long as you are asking for a replacement, the burden of proof in the first six months is down to them to prove the goods are not faulty, which is almost impossible.

you should have no problems in getting this sorted.