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MFI's flat pack kitchen quality has gone down hill!
andrewmoorcroft
Posts: 675 Forumite
I used to be a big fan of the MFI hygena flat pack kitchen range and have fitted several of them.
Ive just started to build the 1st one ive bought following their new ownership and supplier, with the promise of improved quality.
I was promised a more rigid design with 12mm back panels.
They lied!! The back panels are 3mm thick.
When building the old design of wall unit you used force the unit into square and then nail/screw the back panel in place to hold it square forever. The new design frames the back panel into a clearance fit slot in the side, top and bottom panels at the back of the unit. You can force it square but it just springs back with no where to nail the panel and make it rigid!
The finish on the edges of panels is misaligned with glue seepage.
Anyone bought a larder unit? Your unlucky - they're all made wrong!
The 2 horizontal back rails part 'F' end up in the wrong position because the holes in the side panels they mate with are in the wrong place. This stops the back panels 'Q' fitting between each rail and the top and bottom of the unit. The sales team and customer service deny all knowledge but the tech dept know all about it but dont know when they'll start making them correctly. The official solution is to purchase your own hardboard and cut it to the size that fits the incorrectly positioned rails. MFI will the refund your petrol and material costs. They know who's got the faulty parts but dont say anything in the hope you dont bother to claim!
I could write all night so i'll stop now.
Ive just started to build the 1st one ive bought following their new ownership and supplier, with the promise of improved quality.
I was promised a more rigid design with 12mm back panels.
They lied!! The back panels are 3mm thick.
When building the old design of wall unit you used force the unit into square and then nail/screw the back panel in place to hold it square forever. The new design frames the back panel into a clearance fit slot in the side, top and bottom panels at the back of the unit. You can force it square but it just springs back with no where to nail the panel and make it rigid!
The finish on the edges of panels is misaligned with glue seepage.
Anyone bought a larder unit? Your unlucky - they're all made wrong!
The 2 horizontal back rails part 'F' end up in the wrong position because the holes in the side panels they mate with are in the wrong place. This stops the back panels 'Q' fitting between each rail and the top and bottom of the unit. The sales team and customer service deny all knowledge but the tech dept know all about it but dont know when they'll start making them correctly. The official solution is to purchase your own hardboard and cut it to the size that fits the incorrectly positioned rails. MFI will the refund your petrol and material costs. They know who's got the faulty parts but dont say anything in the hope you dont bother to claim!
I could write all night so i'll stop now.
Cash ISA rate 6.5% fixed for 2 years. Mortgage rate 0.75% = 5.75% profit on £75K = £4500 per year:j
Mortgages make money. Definitely don't wanabee mortgage free!
Mortgages make money. Definitely don't wanabee mortgage free!
0
Comments
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Doesn't sound good to me. Sounds a bit like my experience with tesco pine bedroom furniture and i sent that all back for a refund which i got no problem - though i had to take it all apart again and wait ages for them to pick it up. Is sending back for a refund an option ? It might mean takeaways and microwave meals for a few weeks though! Maybe you should involve trading standards too as it sounds to me like "not of merchandisable quality".
Andy0 -
makes me glad i've recently decided not to buy from them due to sh**e attitude of instore staff. i was going to overlook this and buy anyway due to previous good experiance with the product.Please note, we've had to remove your signature because it was sh*te!0
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