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Praise, vent & warnings

Archives for January 2018

Miele 'customer service'
Anyone tried to contact Miele lately about breakdowns of their products? Pretty much impossible to get through to them within a reasonable time now - 25 minutes so far and still waiting to speak to someone. Very expensive machines, but they obviously don't rate their customers highly enough to provide any sort of service.
Corgi Duplicate Gas Certificates
I am currently selling my house and have been asked to provide a corgi gas certificate for the boiler installation. This should have been sent directly to the property following installation of the boiler in 2007. I am the first owner and all relevant document for everything else (appliance manuals, electrical…
Petrol Station - should have been paying attention
So needed to fill the car up last night & I was close to a local independent petrol station so thought I'd check the price & go in there. On their big price display board on the side of the road they had: Petrol: 121.9 ppl Diesel: 122.9 ppl. So pulled up & started filling up, put £40.00 in & suddenly realsied that it was…
Neighbour has piled leafs next to my car
Hello, I am after a little advice. I've just got in from work to find that my neighbour has cleared her garden of leafs etc and has piled them next to my car in the drive. We have trees along the public road so maybe they have blown across my front into hers as there is just some plants/small shrubs that divide the…
Fischer heating - be warned
Be very wary when getting this heating installed. The installers have made a mess of my home - putting holes anywhere they want - ignoring the surveyor, using bad language and generally useless, saying that the documentation you are signing is just a formality and that Fischer will make good any damage they have done -…
Wowcher Mystery Holidays - Weekender Breaks
We just paid £198 (£99 each) to Wowcher for a Mystery Holiday Lottery style draw for holidays ranging from 3-4 nights long haul to 2 night European breaks. We went on the assumption it would likely be a Euro City break but was still a bargain. The deal was with weekenderbreaks.com. The "draw" took place and we were…
Hilton Hotel Hidden Charges
Just booked the Hilton Hotel in Tokyo for 5 nights - advertised price for a King Room was 18000 JPY per night and maximum occupancy of 4 adults - i emailed the hotel about a king room being 4 adults (on searching Hilton.com we entered 2 adults and 2 children who are 11 and 17) and was told extra beds would be supplied but…
Beware: Dunelm "Three Hour" Reserve and Collect is actually "within 48 hour response"
BEWARE OF DUNELM's "THREE HOUR" RESERVE AND COLLECT. Dunelm's three hour reserve and collect is not a three hour reserve and collect service at all. Once you have reserved your product (which is of course in stock at the store of your choice on the computer system) and you have received your e-mail reservation number,…
praise for yodel
Ordered goods 03/01/2018 at 00.00 Arrived at Yodel 04/01/2018 at 04.39 Left depot 04/01/2018 at 08.21 Arrived as parcel number 107 04/01/2018 at 15.19 Thank you Yodel for a great service:)
Amazon Gift Cards
Received a few Amazon gift cards for Christmas. What a hassle it was to enter the codes to redeem them on Amazon though! These are revealed when a panel is scratched off, and really difficult to see and decipher. A V looks like U, an 8 or 5 looks like S, and so on. After three failed attempts to correctly input the code,…
I think i have been scammed
Hi Guys I think i have just been scammed . I received a message from a site called Secret Sales Codes thanking me for subscribing to Secret Sales Codes for £4.40 per month from Motech untill i send stop to 60031 . So i sent stop and duly got charged £4.50 . I have no idea tow these jokers got my number and have no idea how…
HMPO String of errors...
Tldr, a passport application was lost for three years, turned up out the vlue, was mistakenly issued when I was already abroad and already had a passport, then wasn't cancelled when they promised it was, to top it all off, the follosing overseas application was misfiled as domestic and three hmpo staff tried to get me to…
Argos 'cashback', via Complete Savings
Just got £16 odd back, after buying some pc accessories via the Argos site - on the order confirm page, look out for the link, and follow prompts. ** BEWARE, the 'club' membership auto-bills after initial free trial, so be sure to cancel after ££ received! Keep the stamped receipt / email confirmation screengrab, to upload…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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