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Npower letter re smartmeters
Npower are sending out letters saying they are replacing all their meters with smart meters, saying you will soon be given an appointment for your conversion . There is a leaflet with supposed FAQs, but nowhere does it say that they are not compulsory. I rang, today, to complain that they aren't compulsory and the man has…
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New tenant and NSR's
Son has just moved into a property with NSR (or NSH if you like), and has a "key" to put credit on the meter (a 2 rate day/night meter) which while "Economy 7" ready has discovered the previous tenant had all her leccy on 1 standard rate...meaning the night storage was using 13p/unit leccy after 10pm (approx) not the…
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Who to use for boiler replacement
Hi Not sure if this is the right place in the forum but here goes...... I'm planning to get my combi boiler replaced. I've had 3 quotes which are very similar in price: a local independent fitter, Help-Link and British Gas. For various reasons, the local fella has been discounted so my choice is between the big boys. I've…
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Do I have to pay this......
Can I have some advise please........ I left British Gas in November 2016 and yesterday I received a letter stating that they refunded us too much at that time. British Gas now requests us to pay the refund back, and have given us 25% off the refund payment, but they want us to pay the remainder. I am unable to check…
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British Gas overpaid me for a refund 13 months ago, now they want their money back...
I just had a letter from British Gas saying they refunded me more than they should have, and that I have to pay them back just over £400. However, they say this refund was sent to me in early November 2016. They calculated it wrong, not me. It's been over a year since, and I have obviously spent this money and forgotten…
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SP warm home discount
Very surprised to see my WHD in my account this week. This is the earliest it has been in, usually in march. I am in the broader group and this will be better for me as it will pay for the winter bill up front. Well done SP.:)
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Warm Home Discount
Received letter to advise I was eligible for this discount however because I moved home in July and wanted to take my old energy supplier with me to new property I am 2 days late for the date for Warm Home Discount because old energy supplier took 21 days to make the switch Have contacted energy supplier re this but answer…
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The Energy Price Problem
Hi All, I've recently had another run in with another energy provider (Octopus) this last month, as they sent me a bill that made no sense whatsoever, despite claims on their website of clear easy to understand billing. I've given them 3 attempts to explain why their bills specifies my actual usage and then underneath it…
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Bogus Energy bill
Hi, Long time reader first time poster :) To set the scene, myself and my wife moved to the opposite side of the country for work a few years back in the middle of the housing slump. So we decided to rent out our home and wait until the housing prices picked up. So we had a tenant in the property for nearly 2 years. They…
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F and L
Not much to smile about, as I'm constantly feeding the gas meter right now, but it did make me smile when my daughter called out from the kitchen that the gas boiler was off and it was flashing F and L.
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MSE News: Spark Energy customers chased for payment by debt collectors BEFORE...
Spark Energy customers have been contacted by a debt collector telling them they were in arrears – days in advance of when payments were due...Read the full story: 'Spark Energy customers chased for payment by debt collectors BEFORE bills are due' Click reply below to discuss. If you haven’t already, join the forum to…
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Energy Company offering Alarm and water leak monitoring
I am hoping someone can help me here, I read a while ago of an energy company that was offering a free alarm system and water leak detection monitoring with the package. It was not one of the big 6. I cannot remember where I read it, could have been on-line newspaper. I though I had book marked the page obviously not. Doh…
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Combi boiler question
Hi. Just got tge keys for a property. Its got a Glowworm Betacom2 28 boiler. What should I set the water temp to please? Thanks
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Energy Transfer with outstanding debt?
Ive transfered to Bulb recently and have just had my EDF final bill of £2850. I was aware it wss high as I have always struggled to pay my energy bills. At one point they were higher than my mortgage for several years. I never changed suppliers because of my debt. But, maybe stupidly, ive just gone and done it online and…
