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Four year old final bill
Back in 2008 I used NPower for my electricity which was paid for on a top-up card. The account was opened and closed by me through phoning up with meter readings. When I moved house I continued to use NPower and simply closed the old account and moved my account over to my new premises. I stayed with them for about two…
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Boiler Cover
Official MoneysavingExpert.com insert If you are looking for Boiler insurance, please also read our full Boiler Cover guide on the main website. Back to the original post... Our boiler is 10 years old and we have boiler cover through D+G. They use a local firm which I have always been more than happy with. Got our renewal…
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Sainsurys Energy
Hi, I recently signed up to Sainsburys Energy and all the bumph came through with Sainsbury Energy on the letter head. I called them to add my Nectar card and the letter came through from British Gas to say my card has been added. Is this normal? I know BG supply Sainsburys' g&e but I thought the set up would be more…
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New Tenants - who do we go with?
Hi, My Girlfriend and I moved into our first property yesterday, a terraced 2up2down place. It's also our landlord's first letting as well, so there's a bit of a learning curve on both sides. The landlord only purchased the property 2 weeks ago, so the turnaround to get us in was very quick, so he's had no real experience…
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Oso direct boiler question
Hi all, Just moved into a new single bed, relatively new flat (circa 6 years old) - insulation etc. seems pretty good but the previous tenant (and landlord) are clueless about the hot water system.... From what i've been able to piece together its all based off a single Oso Direct 20 RD 170l Unvented water heater with 2…
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Average use
I live in a 3 bed semi and over the last 40 days have used, according to my readings, an average of 2.75 units of gas (Cubic ft meter) per day. Is this average, low or high? Thanks
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Save ~£200 on your energy bill
Has anyone seen the adverts for surreyswitchandsave.org? It's some kind of scheme to supposedly guarantee a fair price on energy (gas & electricity) run by Surrey County Council. You have to register via the website by 25 Feb, then various energy companies bid for the contract and you get emailed with some kind of deal,…
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Is it daft to keep switching?
I moved to Scottish Power on October and have long sinced banked the cashback I got via Quidco. I went onto a tariff with no cancellation costs. Am I daft to consider switching again to pocket another few quid to try and offset the rising bills? Other than the hassle which genuinely doesn't bother me are there any…
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Edf 2 yr fix-impact of death?
Father in law was on 2 yr EDF fix but sadly passed away yesterday. still remaining in house is son aged 50 & grandson 16 but EDF in father in law name, What will happen to current contract? will the current rates be transferrable to son until house sold?
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Spark Energy - Advice needed re complaint and lack of refund
Hi All, I am looking for help and advice regarding an ongoing matter with Spark Energy. Myself and my partner started a tenancy in a property managed by a well known letting agent. This commenced on 4th March 2012 and we were told both utilities would be managed by Spark Energy. At the earliest opportunity we set up a…
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How often do EDF bill?
According to my online account, our first EDF bill won't be for 9 months; I queried it with them and they said that if you pay by Direct Debit you don't get a regular bill. I could understand quarterly or annual billing, but 9 months seems a bit arbitrary. It's not a huge issue, but I'd prefer more regular reminders to…
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BG £290 a month bill 3bed house
Hi I rent a property with 2 other people, when we moved in BG estimated that our bill would be £100 a month (gas and elec), however last month we received a letter saying they had miscalculated and our bill is now £290 a month?!?!?! We have a 3 bed house and only have heating on for a couple of hours in the morning and a…
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Eon are cutting me off.
I am hoping someone can give me some advice. In the middle of last year we got into some financial difficulties and I cancelled my direct debit to Eon for my gas and electricity (stupid I know). I knew the debt was mounting up but I buried my head in the sand and stopped opening post etc until two letters arrived at the…
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Food Spoilage Compensation due to Power Cuts
I thought if you paid for a service and didn't get what you paid for, in today's claim society there may be a way of claiming for food stuff ruined for a power cut. National distribution say it is down to your supplier as that is who you pay your electricity to. My supplier say it is down to the distribution network as…
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Npower-Energy Online October 2013
I took up the above contract with Npower last July. I was led to believe that the prices would be fixed till October 2013. And, should I wish to terminate, I would have to pay a penalty of £30.00 for gas and another for Electricty. January 2013, I have received a letter from Npower advising that the 'fixed' prices would…
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asset change to property??????
hi can anyone explain to me in plain english what this means. have been on phone to EDF to find out why it's taken so long to send my final gas bill and they are saying it's something to do with asset changes to the property, had no idea what she was on about and her explaination left me no clearer. ths is why it's taken…
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EDF final bill 5mths after switch to scottish power?
Hi Is it normal for EDF to wait 5 months to settle a final bill? I thought it had all been sorted but have now received a bill va email. I'm having trouble getting into the pdf bill as it keeps crashing my computer to chesck back bills and as sods law has it can't find my bank statements from sept/oct to check. It just…
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Ebac dehumidifier 5% off until 28th February
If anyone is thinking about buying a dehumidifier here is a link to code for 5% off any 'Best Buy' Ebac dehumidifier: https://forums.moneysavingexpert.com/discussion/4346309 Offer ends 28th February and there is a minimum spend of £170
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Npower not finalising bill
Hi, what is a reasonable time for a utilities company to finalise a bill after you switch to another company? We left Npower in September 2012. We received a final gas bill with £300 credit. Apparently the electricity bill has a 'technical issue' and needs the 'specialist team' to sort it. Four phone calls and a complaint…
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Can I change the date of my Energy supplier changeover??
Does anyone know if I have the right to object to the date given for my energy supplier changeover. I am moving from Npower tariff that I was on to EDF Blue and started the process at the start of Jan believing it would take 6 weeks. I have had emails tonight from both suppliers stating that my supply changover date will…
