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Advice please for non paid item.
I sold an item on 24th June, that has not been paid for. Having looking at the buyers feedback, I find this has happened numerous times. I decided to contact the buyer and asked if the item was still required. I don't hold much hope to be honest. Unpaid Item Assistant will open a case for this item on 26 Jul, 2015 if…
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Confused by PayPal dispute outcome
I sold an item on the 10th May, international via the GSP. Buyer paid BIN price (best offer was available) and I offered free postage although GSP obviously charged. Buyer then opened - in PayPal - a Not As Described dispute, claiming that the item was damaged. The item - a collectible - was damaged, but the photos showed…
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Gathering info from PayPal
Hi Is there an easy way to find the total fees charged? I'm trying to do my daughter's accounts and it's a bit laborious working through each individual transaction. There's also a lot of sales in other currencies, is there a way to list them in gbp? TIA
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Extortionate postage, threat of non-paying bidder strike
Ok forumites, I know I shouldn't have done this ... About 45 minutes before an auction ended, I found it and was delighted to see something I wanted starting at 99p but with RIDICULOUS postage charges. As the seller is near me, I messaged them to see if they would accept a personal collection.They didn't respond so in my…
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Facebook Selling - guide discussion
Hi all, We've written a new Facebook Selling guide and would love your feedback. How did you find the info? Was it useful? Do you have any other tips you'd add? Thanks for your help! MSE Jenny
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I'm confused about seller ratings
After several months of selling I haven't received a lot of feedback, so it is only this week that my detailed seller ratings have shown any stars, currently I have 11 feedback, all of which I have received an automatic 5 stars for, because I offer free postage, but for the rest of the seller ratings there are no stars at…
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Really bad eBay luck?!
So I had three successful auctions, quite new to eBay. All posted quickly, proper posting envelopes, nice stickers, the works. One buyer requested a refund because the item is the "wrong colour". Another buyer says their item still hasn't shown up, posted 10 days ago. I will probably have to refund her too. Only one buyer…
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Stripe vs Paypal
On my website I've always offered Stripe and Paypal. The payment take up seems to have switched between the two, with customers now paying more with Stripe than Paypal. I can't fathom out why. Is this just a quirk or has anyone else using Stripe noticed it? The fee structure is pretty much the same for both. The biggest…
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New Sterling Silver Product - Light scratches normal?
Hi guys, I hope this is a suitable place, I wasn't really sure but I'm sure someon here can help. I've opened a parcel this morning and I'm feeling a little bit gutted. I'm not someone who is used to the finer things in life, or rather try to avoid them. But I have bought a pair of sterling silver cufflinks as a gift on…
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Any risks selling a laptop on ebay?
Just upgraded my laptop and would like to sell my old one.. Just had a look on CEX and they would give £91 for a "B" grade one, which is what this probably is. Just wondering if its worth sticking it on ebay for 140 BIN/Best Offer. Never sold a laptop before so not really sure if ebay is the way to go with it or just stick…
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Selling - lost in post
Hello I posted an item 2nd class on 15 June and it hasn't arrived yet. I can't claim on the Royal Mail site until 15 working days have passed. Should I also wait for this deadline before refunding the buyer? I don't know how long to ask her to wait - she's not yet opened an INR case. Thanks
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Fulfilled By Amazon - advice from any other sellers
Hi I currently sell books on Amazon, similarly to how I sell on eBay - just list and post from home when I sell one. MY stock of books is growing into the 100's and I want to start the FBA programme and send my stuff to Amazon for them to ship. Are there any current FBA sellers out there who can let me know the ins and…
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Hermes issue and eBay GSP
I've just had this conversation with Hermes LiveChat: LiveChat: Hi, my name is ***** *****. How may I help you? Me: Hi, I'm expecting a parcel that has come from the USA and is now apparently with Hermes. There is an 'order generated' on the tracking at 1:18 this morning. There's been no update since. This package was due…
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Help Please- What happens now where do I stand?
I recently sold sons watch on my sons behalf. The watch was sent my Royal Mail signed for. Within an hour of it supposedly being delivered the buyer has contacted me to say it had not been delivered to him, it is not his signature and he is contact with Royal Mail, who will contact him within 72 hours. Where do I stand? Is…
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Strange bidder - question out of curiosity
This is a follow on from my thread about a winning bidder on an item I was selling, whose address was listed as "please ask" and gave a fake postcode. Thought they were dodgy and yes in the end they didn't pay up. I did get one email from them after chasing and they said they were having trouble with checkout. Likely…
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Item not received
Hi there I won an item on eBay on the 6th June. Estimated delivery was Thursday 11th June. By Sunday 14th nothing had arrived so I messaged seller and they said they had tried to message but are on holiday until Friday and would post the item Monday for delivery Tuesday. Nothing on their listing about them going/being on…
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myHermes postage fees
Hi, I want to get some advice about how to get my money back. So i sent a pair of roof bars using myhermes that cost me 9 pound something. They came and picked up the parcel and after a few day i got an email requesting an additional £5.50 because my parcels apparently weighed 11kg (i put my parcel in the 5-10kg weight…
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Strange Thing Has Happened To My PayPal Account
Hopefully this is the right thread for this problem. I have just noticed that from the 20th June my first name has changed on my PayPal account & all emails from PayPal as well. The thing is the first name has changed to that of my son, everything else is still as is on my account and my sons, (he's 20 btw), PayPal account…
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Can anyone help please?
I purchased a dress from ebay usa and prepaid customs, vat etc. I was sent a tracking number and was able to follow the progress of the item from shipping to going through customs etc, then the tracking stopped updating and said the item was being shipped to international destination.that was a month ago. So i lodged an…
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Buyer says my item is the wrong colour...?
In short - I have sold a bit on eBay before, had a clearout and put some clothes up. One item was an esprit jacket, in a very light brown/beige, with dark brown leather belt. Lots of pictures in bright light against a white background, the usual stuff. I even checked with another person and they said beige too. Winning…