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Intersting Paypal fraud
Did you know? In order: 1. You buy an item off ebay through Paypal 2. the item is not as described and / or faulty and you complain 3. The seller agrees a refund 4. You return the item and critically - the seller refuses to take delivery 5. Paypal wont refund the money as the item has not been returned, as the seller just…
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Right to return a vehicle
Hi, not sure if this is the place to post. Its a long story so will keep it short has can be. Paid 6500 for a ford focus from a dealer 7 weeks ago. Day 1 problems started. Groaning when pulling away and slipping into neutral when in gear. Both problems reported and and fixed a week after purchase. They had the car for 3…
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landlords and deposits
Can anyone advise me on this please? My daughter lives in a shared student house. This is her second year in the same accomodation. At the end of last year the landlord deducted £60 from the deposit to cover damage to one of the rooms where blu tac had been used on the wall. She expected that he would have this painted…
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Nested: Gave out my personal information without permission. What are my rights?
Hi, Apologies is this isn't the right forum. In a nutshell: Nested (the estate agent) gave out my email address to another customer. They printed it on a form that they subsequently gave out. They have admitted liability for this. I have noticed a number of security warnings from Microsoft and Netflix about people trying…
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Huge phone bill run up by lady living with alzheimers.
Hi, I work for a charity that supports unpaid carers who are looking after a loved one who could not manage without them. We're looking into a case of a carer's mother who has Alzheimer's and has run up an extortionate bill by being on the speaking clock for hours and hours. They have subsequently altered the phone…
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Credit card charged months later
Hi Having rented a car last summer, I was surprised to receive a letter from Avis saying they would be charging me an admin fee for providing details to the Italian authorities over a parking ticket I'd supposedly incurred. I hadn't actually received any parking ticket nor was there any details from Avis about the…
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Missold on "upto ten Years" use of Safety product
Hello, I've got a bit of a conundrum. I bought a safety product that has a usable life off a highstreet retailers website. It was advertised on the website as having "up to ten years of use", at which point it would expire. The product was a reasonable deal so I bought six at a price of circa 550 in total. Upon receiving…
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Mobile Phone Owner
Hi Im looking into buying a 2nd hand Mobile phone, but looking through some of the posts, it seems the phone can be reported lost or stolen after i have purchased it. How long after I have bought it does it belong to me and can no longer be reported lost stolen by previous owner? Thanks
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Wowcher voucher expiry
Hi. I had a wowcher credit of £240 that had been refunded to me because the merchant could no longer provide the service I had bought. Recently when I attempted to use the voucher I found it had been deleted. On further investigation there is a 3 month limit before the voucher "expires". Is this legal? Can wowcher just…
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Private land Car park fine
Hello, Just got in from work today and found a parking charge notice for £60. The car park is on private land. I am going to appeal due to me making a mistake and putting down the 14th for my stay and it should have been the 15th. They have put in their appeals process - "but will apply a common sense approach." I believe…
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Mobile Phones Direct - Scratched phone
Short version is - purchased phone. Phone received after 12 hours get egg timer that stays on screen Sent it back as agreed with the company - took photos They reply to say I owe £100 as its scratched Do not touch this company with a barge pole! If anybody has any experience with how to resolve this I would be grateful.
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Charges for services I never asked for
Hello all - I am a freelance web designer and buy all my domains through a company called '1&1'- it's all I ever buy from them. However I've noticed that they have been adding 'web builder' packages to my invoices, but they do it in a way that it's not easy to notice and working for myself I often dont look as hard as I…
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Letter advice Please
Hi I purchased a used car from a Mian dealer 120 Miles away as the car was what we wanted ETC. Now it turns out there is an issue with the car and i am expecting the dealer to tell me to return the car to them for the necessary repair to be done. Now the CAB have spoken to me about consequential losses. so i have added it…
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Company in violation of terms and conditions
Hi, I have a dispute with a company where I am asking for a refund of an order. According to their terms and conditions, I am eligible for a refund, however they are only offering that I can get a replacement sent out. My question is, after hitting a brick wall with the company in this case, what are my next steps in…
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Mis-sold camera at Currys
Looking for some advice on the best course of action regarding a recent (Sunday 27th Jan 2019) purchase of a camera from Currys/PCWorld in Bracknell. I chose to visit the store rather than purchase online to allow my daughter to interact with the camera before buying. She chose one after some experimentation based on…
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MyHermes - lost items
hi , I know this has been discussed before, but what can you do to force Hermes to pay you back for a lost item ? I posted an item and increased the insurance to cover the item as it was worth £30 (rather than the standard £20) . The cost of delivery was £6.79 Hermes have lost the item, and are now just fobbing me off.…
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Currys TV Repair
I bought a Samsung TV in December 2014 from Currys, which came with a 5 year warranty on it.(From Currys Team KnowHow .. not paid but included) Recently my TV has been powering it self on, then straight back on.. I logged a fault with Team KnowHow who picked my TV up on Monday 21st January to repair, and would be sent back…
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Car rental damage dispute (Easirent)
Hello everyone, I have rented a vehicle from Easirent in Heathrow for one day in early December. During the rental, I happened to touch another vehicle's bumper leaving a small dent on the bumper without even damaging the paint job, and there was absolutely no damage to the rental vehicle. Knowing that 'dent and run' is a…
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Parcel2go loss claim
Hi, I am having hassle getting any joy with Parcel2go. I posted a parcel to Japan through them with DPD on 16/12/2018. Cost me 50 quid & I insured for loss/damage for 100. Tracking stopped once it reached abroad on 19/12/2018. Put a claim in within their time limit, provided them with proof of it not arriving, & proof of…
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Selfridges/Tekzone - Faulty Sonos Play 5
Summary: Item - Sonos Play 5 Speaker Purchase Date - May 2015 Cost - £350 Store - Selfidges / Tekzone concession (bought in store) Events: Jan 2019 Speaker failed - no sound is heard, the rest of the unit functions as normal. Contacted Sonos - As it is out of 2yr warranty Sonos are not interested but would replace it for…
