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Best Of
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Re: First Direct fraud block abroad, is this really a reasonable process?
I agree it's not something they would do unless forced too.1 -
Re: First Direct fraud block abroad, is this really a reasonable process?
It's never going to be front and centre of bank communications, but they'll all have references to fraud protection activities on their sites, both in terms of what they do and what they ex…2 -
Re: Ticket for disabled person Companion on Trainline
That's correct, the rules just say that the second person has to be travelling with you.1 -
Re: First Direct fraud block abroad, is this really a reasonable process?
I do feel banks should be more honest and let their customers know what could happen. Some people still trust their bank to get it right, and if they don't very quickly sort it, but we know that…1 -
Re: First Direct fraud block abroad, is this really a reasonable process?
It certainly wouldn't do any harm for banks to emphasise that their algorithms are largely location-agnostic, as there are plenty who seem to be under the impression that notifying travel grants…2 -
Re: First Direct fraud block abroad, is this really a reasonable process?
They could add a sentence, "we might block the card anyway".1 -
Re: First Direct fraud block abroad, is this really a reasonable process?
It's an anachronism from a bygone era when fraud detection algorithms were considerably less sophisticated and real-time authorisation less widespread, but most banks (including First Direct) no…1 -
Re: First Direct fraud block abroad, is this really a reasonable process?
What do people think? I think that when you travel you should have have more than one card with you for cases such as this. The £50 is reasonable. Take it, draw a line and move on. (And take a second…1 -
Re: First Direct fraud block abroad, is this really a reasonable process?
When you informed FD, you should have been told that this will not stop security checks.1 -
Re: First Direct fraud block abroad, is this really a reasonable process?
I've had a couple of cards blocked when I've been abroad. No idea how long it would take for the Bank to phone me as I have always called them straight away. Never had an issue unblocking t…1
