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nwolb - Natwest Online Banking - oooer!?!!
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# 1
Lopo
Old 05-09-2005, 11:12 PM
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Thumbs down nwolb - Natwest Online Banking - oooer!?!!

Hi all...

Just wondering what other peoples thoughts are on the newly overhauled natwest online banking service?

Seems absolutely terrible in my humble opinion. Looks garish, lots more mouse clicking involved to do simple tasks than previously, and all the account listings cannot be ordered and the text has been made smaller.

Understand why for a lot of the aspects - accessability for those with difficulty. But surely they could have tailored for a little customising to be done by the end user but have allowed for direct *new* applications for other services to take place!

There are few benefits it seems. The most notable being the improved information available on credit cards. Cant see much else that astounds me...

What do you think !? Rant or Rate !

Lopo
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# 2
jb478914
Old 05-09-2005, 11:15 PM
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noticed barclays have revamped theirs as well!

not sure about the natwest one, will have to give it some time
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# 3
HugoRune
Old 06-09-2005, 9:05 AM
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I thiunk its pants
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# 4
mdb99jh
Old 06-09-2005, 9:55 AM
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Giant elasticated pants
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# 5
Jem8472
Old 06-09-2005, 11:13 AM
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its not as good as the old site was.
Jeremy

Married 9th May 2009
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# 6
Ace
Old 06-09-2005, 11:27 AM
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its rubbish
Where is the pub?
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# 7
Tomlewis007
Old 06-09-2005, 12:12 PM
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i perfer it to the old one
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# 8
gingercordial
Old 06-09-2005, 1:46 PM
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I hate it.

I really don't like the way all of your bill payees and third party payees are lumped together.

Also it seems to take loads of mouse clicks to get something as simple as a statement, which used to just be one click.

Thumbs down from me.
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# 9
daysleeper
Old 06-09-2005, 2:18 PM
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Bit like the rest of Natwest, user unfriendly
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# 10
Ruby Pudding
Old 06-09-2005, 2:56 PM
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It's awful - and I had to spend some time editing the account names to get them back as I wanted which was pointless. Really don't like it at all
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# 11
blacksta
Old 06-09-2005, 3:01 PM
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For Real i actually thought my details were being hijacked. i still prefer the other style more user friendly and less colors
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# 12
Lopo
Old 06-09-2005, 7:22 PM
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Lol....fantastic....theres me thinking I was being picky!

Really hope enough people rally end vent their disliking of the changes to natwest - I will make a phone as it is so bad and I never ever complain about things normally.

It really does suck badly and used to be soooooo good.....the only place I manged to find online that allows a feedback of the site is actually on www.natwest.com - at the bottom left corner, you should see a feedback link...

Please use it or make a call as its clear likeminded others think its elasticated pants too!!! ! Hopefully they will see some sense.

Whoever is employed at nwolb who approved the changes should be shot, resuscitated, and then shot again.....then rinse and repeat if deemed necessary!!

Lopo
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# 13
Lopo
Old 06-09-2005, 7:23 PM
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Must admit - thought my details were being hi-jacked so to speak too!!

Odd they never chose to send out a warning message that changes were to be made,...the only message appeared after login !

By the way if anyone is interested...the freephone number for the
Online Banking HelpDesk to vent your spleen is:

0800 3280211
Beware Lego Men with Deep pockets...!

Last edited by Lopo; 06-09-2005 at 7:38 PM.
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# 14
Joannaclaire
Old 10-09-2005, 4:43 PM
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Just seen the new version for the first time. Seems overly clunky the way you have to put in your security details now. I used to quite like their online banking compared with others I have used. Now I'm not so sure...
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# 15
wallace
Old 13-09-2005, 5:13 PM
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It does not seem too different to me. I've not had any problems navigating or carrying out my usual tasks. I don't think it's particularly better or worse than the old site.
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# 16
wallace
Old 13-09-2005, 5:17 PM
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Quote:
Originally Posted by Lopo
Odd they never chose to send out a warning message that changes were to be made,...the only message appeared after login !
Do you use Natwest online banking regularly? I login every other day, and I have been getting a message on-screen for the last 3 weeks telling me that they are making changes.
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# 17
Lopo
Old 13-09-2005, 8:42 PM
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Yup....very regular. There were no messages. I was once before part of their user test base years ago on their previous online banking....

Noticed another thing which is really really annoying...it never retains your session preferences,....eg, display columns by name/number. The moment you then choose to do something else within the site and go back to the original screen, it reverts to what it was before and you have to sort it out again....very poor.

very irritating!

@wallace, agree, yes you can do normal tasks, but it takes a lot longer, and you repeat a lot of steps again and again as a result of poor design...
Beware Lego Men with Deep pockets...!
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# 18
Kimberley
Old 13-09-2005, 10:06 PM
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Maybe if we all complain about their online-banking they may get it sorted...
Australia 2016
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# 19
Steve_Boorman
Old 15-09-2005, 9:28 AM
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WARNING......since the online banking service has been revamped (Horrible !!!!!!) I have been unable to make any transfers between accounts or make bill payments.This is a real pain....I use the site every day for my business and I now have to telephone them...go thru endless security questions every time I talk to anybody...and worst of all...IT COSTS ME MONEY. Technical services???????????? say that it is something to do with old files but they seem to be as much in the dark as I am.Has anyone else experienced this problem? They have also told me that they are not going to fix it because it only affects a few people.....lot of good that is to me.I have been bombarding them since Monday and still no joy.Be warned Nat West...."There is another way".
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# 20
virgin_moneysaver
Old 15-09-2005, 8:28 PM
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I've not encountered any problems & I logon everyday & I've transfered funds & paid bills since the revamp with no problem
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