Energy Switch Negative Impact on Credit Score

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Debbyog1
Debbyog1 Posts: 1 Newbie
in LPG, heating oil, solid & other fuels
I recently switched from EON to NPOWER at the end of the year. I occasionally check my credit score with Experian and noticed my score had taken a dive. I spoke to Experian who told me that as I had switched and therefore didn't have more than 3 months history with my new supplier my credit score had taken a hit. I was astonished as we are constantly being encouraged to switch suppliers. What if I had been about to look for a new mortgage? This might have meant I was turned down. I have never heard anyone warn people about this. I did email the website as I really think this is something that needs looking into but never received a reply.

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  • nPower
    nPower Posts: 1,319 Organisation Representative
    First Post First Anniversary Combo Breaker
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    Debbyog1 wrote: »
    I recently switched from EON to NPOWER at the end of the year. I occasionally check my credit score with Experian and noticed my score had taken a dive. I spoke to Experian who told me that as I had switched and therefore didn't have more than 3 months history with my new supplier my credit score had taken a hit. I was astonished as we are constantly being encouraged to switch suppliers. What if I had been about to look for a new mortgage? This might have meant I was turned down. I have never heard anyone warn people about this. I did email the website as I really think this is something that needs looking into but never received a reply.


    Hi Debbyog1

    Thank you for posting, I'm sorry to hear your credit rating has been affected by the change of supplier. I will be happy to take a look at this if you would like to send me an email (using the address from my profile) with your account details.

    Thanks

    Vicky :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • Ectophile
    Ectophile Posts: 7,331 Forumite
    First Anniversary Name Dropper First Post
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    If it's just the numeric score (out of 700 or whatever it is), then it's largely meaningless anyway. The credit reference agencies like to make out it's a really important thing you have to look after.

    All a potential lender really cares about is do you pay bills on time, or do you have a habit of paying late or not at all.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
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