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  • FIRST POST
    russweb
    Replacement SIM from Orange
    • #1
    • 16th Oct 07, 2:31 PM
    Replacement SIM from Orange 16th Oct 07 at 2:31 PM
    Hi there everyone

    I recently switched to Orange with a new monthly contract. My phone was stolen (along with wallet, house keys etc.) yesterday. I rang and blocked the SIM and asked for a replacement. THey told me that since I bought the phone from Carphonewarehouse, I had to get it from them. I rang CPW and they told me I could do this in store. When I went in to my local store they said, fine, that will be 15 + VAT (17.63). I said that when this had happened before to me or family with O2 or T Mobile, they had sent out replacement SIM free of charge. Sorry, no. I tried Orange again but they said they would charge the same. WHen I said your competitors make no charge, they were unimpressed. Trouble is I have had my number ported over and want to keep it.

    Anyway round this one? Having everything stolen has caused the usual amount of aggravation and costs (despite very good insurance company) but it will still cost me over 100. I'd like not to have to pay another 17..

    Thanks

    Russell
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