Laptop problems

Pobby
Pobby Posts: 5,438 Forumite
in Techie Stuff
My Dell Inspirion is usually a robust lap top. However after working week, I booted up the other day and noticed one of the keyboard characters failed, followed by another, another until nothing worked. The mouse was good so I attempted to open a file, no go. Admin mode managed it Could this be a virus or malware please?

Comments

  • AndyPix
    AndyPix Posts: 4,847 Forumite
    Name Dropper First Anniversary First Post Photogenic
    Pobby wrote: »
    My Dell Inspirion is usually a robust lap top. However after working week, I booted up the other day and noticed one of the keyboard characters failed, followed by another, another until nothing worked?


    very easy way to test .


    Attach a working usb keyboard

    Pobby wrote: »
    The mouse was good so I attempted to open a file, no go. Admin mode managed it Could this be a virus or malware please?


    Not sure i understand this .
    The file failed to open unless using "run as admin" ?


    What was the error msg ?
  • Pobby
    Pobby Posts: 5,438 Forumite
    No error message.
  • were
    were Posts: 632 Forumite
    edited 28 November 2017 at 8:07PM
    corrupt profile? Corrupt registry? Corrupt disk? Duff disk? All profile related. Admin works and pbobby does not, it is profile corruption, probably caused by one of the above

    windows 10?

    presuming it is 10, you want a dos box ( cmd ) and in there type osk which gives an on-screen keyboard. Think you are flogging a dead horse

    you want as admin to do an sfc /scannow
    chdsk c: will read on check
    rolling back to a last known snapshot may be helpful but you may also loose work and installed s/w from that point onwards?

    Think there is also a DSM command to check files too.

    You really need to get you wanted stuff off, as it might be a reinstall

    do a smart check too https://superuser.com/questions/29240/how-can-i-read-my-hard-drive-s-smart-status-in-windows-7
  • AndyPix
    AndyPix Posts: 4,847 Forumite
    Name Dropper First Anniversary First Post Photogenic
    Pobby wrote: »
    No error message.


    Expand a little if you want help.
    We are not mind readers
  • Pobby
    Pobby Posts: 5,438 Forumite
    To be honest. I have tried a few things. Going to see a chap far more experienced than me tomorrow, Thanks for all the reply's.

    Have a different problem which I am going to post.
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