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    • ballisticbrian
    • By ballisticbrian 26th Sep 17, 9:31 AM
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    ballisticbrian
    Incorrect addresses
    • #1
    • 26th Sep 17, 9:31 AM
    Incorrect addresses 26th Sep 17 at 9:31 AM
    I've seen an increase in incorrect / incomplete addresses on eBay. Sometimes the house number or road name is missing. Sometimes the post code is one end of the country and the address at the other. I pick up on a lot of these and email the buyers, however there seems to be a very large co-relation between buyers that give you sloppy addresses and buyers that never go back on to check their eBay messages or emails.


    I have one address at the moment which is in a foreign country and there is no road name, just a small business name and the area. It's one that slipped through the net.


    I wonder does anyone know what constitutes a complete address to eBay. For example I know that a proof of posting to Royal Mail just needs and house number and postal code. How will eBay look at a case for untracked item missing, when the buyer admits the address is missing a road. I have won cases where the whole address is wrong and admitted by the buyer.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
Page 1
    • theonlywayisup
    • By theonlywayisup 26th Sep 17, 10:20 AM
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    theonlywayisup
    • #2
    • 26th Sep 17, 10:20 AM
    • #2
    • 26th Sep 17, 10:20 AM
    IME if CS are able to verify the address - such as on the RM postcode finder they will take action against the buyer. They won't rule the case in your favour if you don't have tracking. Obviously with an international address you will have rely on them knowing how to verify it.
    • ballisticbrian
    • By ballisticbrian 26th Sep 17, 11:19 AM
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    ballisticbrian
    • #3
    • 26th Sep 17, 11:19 AM
    • #3
    • 26th Sep 17, 11:19 AM
    They won't rule the case in your favour if you don't have tracking.
    I have even had them rule in my favour when I have the item back with the sticker on it saying address invalid, and no tracking. Where the item is, isn't in question in this case. In my current case I don't have the item back (yet) however whether the buyer admits the address is incorrect has been the over-riding factor in my experience.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • theonlywayisup
    • By theonlywayisup 26th Sep 17, 11:51 AM
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    theonlywayisup
    • #4
    • 26th Sep 17, 11:51 AM
    • #4
    • 26th Sep 17, 11:51 AM
    I have even had them rule in my favour when I have the item back with the sticker on it saying address invalid, and no tracking. Where the item is, isn't in question in this case. In my current case I don't have the item back (yet) however whether the buyer admits the address is incorrect has been the over-riding factor in my experience.
    Originally posted by ballisticbrian
    You asked for opinions and that is my experience.
    • Gary123456790
    • By Gary123456790 26th Sep 17, 4:21 PM
    • 446 Posts
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    Gary123456790
    • #5
    • 26th Sep 17, 4:21 PM
    • #5
    • 26th Sep 17, 4:21 PM
    I've also had all kinds of terrible addresses - incorrectly spelt road names, many don't include the postal town... I laugh when I see a paypal email with "Address status: Confirmed" and its a mess!
    • ChicaBonita
    • By ChicaBonita 27th Sep 17, 11:32 AM
    • 626 Posts
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    ChicaBonita
    • #6
    • 27th Sep 17, 11:32 AM
    • #6
    • 27th Sep 17, 11:32 AM
    I had it a few weeks ago where the buyer didn't have a house number on her address. I checked on google maps in case it was a cottage/only house on the street, but there were tens of houses. When I messaged her for the house number, the first message she ignored, the second she said "it is on there". I had to screenshot her address and send it to her so she could see it wasn't. She finally handed it over, but then I was worried that if I sent it to that address, would I be covered if it went missing. I asked her to update her paypal, she said she did it, but it didn't show as updated on my end. The item was only £5 so I risked it, haven't heard from her since so assuming it's been delivered ok. I don't know if I did the right thing, but I'm just a casual seller and her grammar and spelling was so awful i couldn't be bothered to deal with her anymore!
    House Deposit:£11,509.70/£14,000 = 82.21% Money Made'17 August: £41.04July:
    £4.95
    June: £5.35 May:£30.30April: £51.09March:£28.25Feb: £120.47 Jan:£14.35
    Total Made '16:£284.60
    • in_the_Cotswolds
    • By in_the_Cotswolds 27th Sep 17, 7:01 PM
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    in_the_Cotswolds
    • #7
    • 27th Sep 17, 7:01 PM
    • #7
    • 27th Sep 17, 7:01 PM
    As a postie this is a common occurrence. Christmas will soon be here and it gets even worse. Sometimes I haven't even taken them out the office, not because I don't want to but there is not a correct address.

    • This Year
    • By This Year 29th Sep 17, 6:06 PM
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    This Year
    • #8
    • 29th Sep 17, 6:06 PM
    • #8
    • 29th Sep 17, 6:06 PM
    I had a parcel ready to go for an amazon customer who has given 2 addresses. Literally it's 123 The Street Anytown postcode followed by 321 The Road Another Town postcode.

    I messaged to ask where she wants it sending but she didn't reply. As my crystal ball was in the wash that day, I refunded her. (gave her a couple of days to be sure)
    • soolin
    • By soolin 29th Sep 17, 6:38 PM
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    soolin
    • #9
    • 29th Sep 17, 6:38 PM
    • #9
    • 29th Sep 17, 6:38 PM
    I had one on eBay today, an address that PayPal say is 'OK to send to' that was just something like 36. Liverpool LV1

    If buyer doesn't respond with a proper address or at least a full postcode by Monday I'll have to cancel the sale rather than risk a late defect.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • soolin
    • By soolin 2nd Oct 17, 9:56 AM
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    soolin
    I had a good one on Thursday, user name is a fairly standard random configuration of letters and numbers- possibly initials and a date (too recent for a birth date though). All address details show no name and only the name of a large hotel in London. I emailed buyer who has good feedback but nothing in past year, for a name and have heard nothing else.

    As I have emailed once to buyer I don't want to cancel this and risk the ebay draconian 'selling off ebay' to be considered and now have to send it or else risk a late defect. So it's going to the hotel with no name but I have added a note on the address label with the user details . It's a standard parcel so I assume it will show as delivered (I can't imagine a large chain is going to check all their post before they accept it).

    Customer service at it's best and all to avoid risking my account on ebay. At least if buyer does check their emails they will be warned that they omitted to identify themselves at all.

    My OH wondered if the hotel themselves were buying, but this is not something I can imagine a hotel chain needing at all, and also I assume they would use an easily identified buying account.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • ballisticbrian
    • By ballisticbrian 2nd Oct 17, 3:38 PM
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    ballisticbrian
    It's amazing how people can get really shipety with you when you tell them their address in incomplete or unintelligible or wrong. I had one guy concede that his road name was wrong and there was a flat number needed and the blocks even had names and that wasn't on there either, but he still had to come back right at the end and say, "still that was correct in the first place!" :O
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • RFW
    • By RFW 2nd Oct 17, 6:18 PM
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    RFW
    On the other side I've often checked addresses that looked incomplete that were not. I'm often surprised that anyone in Republic of Ireland ever receive anything, some of their addresses must require magic to get them there.
    .
    • NBLondon
    • By NBLondon 3rd Oct 17, 9:00 AM
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    NBLondon
    My OH wondered if the hotel themselves were buying, but this is not something I can imagine a hotel chain needing at all, and also I assume they would use an easily identified buying account.
    Originally posted by soolin
    Hotel employee having it delivered at work because they spend all daytime hours there? Don't have a regular home address - or one where neighbours will steal/keep/refuse parcels?
    This Be the Verse - Philip Larkin. The first line that everyone knows.
    • zerog
    • By zerog 3rd Oct 17, 1:33 PM
    • 2,306 Posts
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    zerog
    I have one address at the moment which is in a foreign country and there is no road name, just a small business name and the area.
    Originally posted by ballisticbrian
    Maybe that is the correct address.
    • ballisticbrian
    • By ballisticbrian 4th Oct 17, 9:34 AM
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    ballisticbrian
    Maybe that is the correct address.

    As stated above, when a buyer comes back with a fuller address with some details added, they pretty much admits the address was wrong or incomplete.


    I spent about 20 mins on google maps street view and googling the business name and neither the missing road name nor the business seemed to exist. In this case, eBay did a non fault reimbursement to the customer to close the matter, I think because the seller wasn't responding but had admitted the address was wrong. I can't guarantee this for any seller though - eBay can see I'm making repeated attempts to try and resolve issues like this.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • soolin
    • By soolin 4th Oct 17, 10:39 PM
    • 59,575 Posts
    • 42,280 Thanks
    soolin
    Hotel employee having it delivered at work because they spend all daytime hours there? Don't have a regular home address - or one where neighbours will steal/keep/refuse parcels?
    Originally posted by NBLondon
    Well if you were a hotel employee for an enormous hotel would you not want to put your name on the parcel, I certainly would, I'm not sure how else the person taking in post for the hotel will know who to hand it to.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Brywalker
    • By Brywalker 5th Oct 17, 11:54 AM
    • 146 Posts
    • 95 Thanks
    Brywalker
    What I don't get is why Ebay don't simply do what many of the large online retailers do and simply have a box in which you put your postcode and it then gives you all the addresses in that postcode to pick your address from!
    • theonlywayisup
    • By theonlywayisup 5th Oct 17, 12:36 PM
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    theonlywayisup
    What I don't get is why Ebay don't simply do what many of the large online retailers do and simply have a box in which you put your postcode and it then gives you all the addresses in that postcode to pick your address from!
    Originally posted by Brywalker
    Because it costs money.

    This was talked to death on the Powerseller board of eBay community boards and they simply don't have the time/money/inclination to get it on each eBay site. One of the blues (Hannah?) had suggested it would never happen because the powers that be want the site to be the same in each country and not many have address verification in the country let alone available on a site.

    You have to remember it wasn't long ago that Ireland adopted postal codes for their addresses - and they are some of the vaguest of addresses known to man!
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