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  • FIRST POST
    • NicD04
    • By NicD04 11th Sep 17, 10:01 PM
    • 3Posts
    • 0Thanks
    NicD04
    Canada Square Operations Letter regarding Egg Card Complaint!!
    • #1
    • 11th Sep 17, 10:01 PM
    Canada Square Operations Letter regarding Egg Card Complaint!! 11th Sep 17 at 10:01 PM
    Good Evening all,

    Hoping someone can help me.

    I complained to Egg regarding a PPI claim on an Egg card in 2013 which was rejected. I have received a letter from Canada Square Operations this morning saying the following-

    "YOU CAN MAKE A NEW TYPE OF
    COMPLAINT ABOUT YOUR PPI"

    "Following a Supreme Court decision and new rules and guidance from the Financial Condict Authority,you can now make a new type of complaint to us about the sale of your PPI policy".

    Anyone else received a letter like this?

    Thanks
Page 1
    • Moneyineptitude
    • By Moneyineptitude 18th Sep 17, 1:37 PM
    • 19,243 Posts
    • 9,361 Thanks
    Moneyineptitude
    • #2
    • 18th Sep 17, 1:37 PM
    • #2
    • 18th Sep 17, 1:37 PM
    Many people will have received such a letter which is a reference to Plevin. Just follow the instructions on the letter if you wish to complain, but you'll only receive a refund if the commission on your PPI was over 50%.
    • NicD04
    • By NicD04 18th Sep 17, 1:41 PM
    • 3 Posts
    • 0 Thanks
    NicD04
    • #3
    • 18th Sep 17, 1:41 PM
    • #3
    • 18th Sep 17, 1:41 PM
    Ah right ok. Thank you for replying and the advice.
    • bobothebear
    • By bobothebear 18th Sep 17, 6:05 PM
    • 124 Posts
    • 52 Thanks
    bobothebear
    • #4
    • 18th Sep 17, 6:05 PM
    • #4
    • 18th Sep 17, 6:05 PM
    Just got mine through today for my Egg Credit Card.

    I had a rejection when PPI first landed and then took nearly 2 years for the Ombudsman to look at it and had some thicko phone me up and flat out refuse it.(no idea if I ticked the box or not )

    Have they been forced to write to everyone or is this an admission to affected people? Surely they know straight off who is and isn't affected?
    • Moneyineptitude
    • By Moneyineptitude 18th Sep 17, 6:40 PM
    • 19,243 Posts
    • 9,361 Thanks
    Moneyineptitude
    • #5
    • 18th Sep 17, 6:40 PM
    • #5
    • 18th Sep 17, 6:40 PM
    Have they been forced to write to everyone or is this an admission to affected people? Surely they know straight off who is and isn't affected?
    Originally posted by bobothebear
    Certainly only those whose complaints were rejected are potentially in line for any refund, so they'll only be writing to rejectees. Do remember that only if the commission was above 50% and this was not visible at the time of the sale will a refund (of the commission not the PPI) be issued. There is no "admission" in the letter, it's just information.


    It's actually not yet clear what kind of PPI will likely be most affected, but it looks like mainly the single premium variety of PPI charged on loans.

    I wouldn't get your hopes up too high; remember that this is only commission over 50%, not the whole PPI policy, which will potentially be refunded.
    Last edited by Moneyineptitude; Yesterday at 2:59 PM.
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