BT/Sky phone line

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Jobbydooze
Jobbydooze Posts: 62 Forumite
First Post First Anniversary Combo Breaker
in Broadband & internet access
My phone line/broadband isn't working. I am with Sky but need BT to fix it, Sky said 3-5 business days, is there any compensation I can claim for not having either working?

Thanks

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  • littleboo
    littleboo Posts: 1,499 Forumite
    First Post Name Dropper First Anniversary
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    You need to check the T's & C's, but it will probably be a refund pro rata for each day you were without service, which wont amount to much. Sky buy a lower level of service from Openreach so their customers will wait longer for line faults to be repaired
  • Jobbydooze
    Jobbydooze Posts: 62 Forumite
    First Post First Anniversary Combo Breaker
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    littleboo wrote: »
    Sky buy a lower level of service from Openreach so their customers will wait longer for line faults to be repaired

    Ugh I didn't know that. Thanks for the info
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