EE missed payment

dk5294 · 11 July 2017 at 12:05PM

My direct debit with EE is going to fail tomorrow as I haven't been paid from work. I called as they've said it will be upto 14 days before the matter is resolved and we've received our pay. They said I have a grace period and I won't get cut off within the 14 days but I'm really sceptical.

Does anyone know how it works? Never been in this situation before if I'm honest.

Already raided the bank of mum to cover rent etc but don't want to borrow too much in case they mess up again!

dk5294 · 11 July 2017 at 12:06PM

Additional: had my account with them 4yrs and never missed a payment or paid late in that time.

mobilejunkie · 11 July 2017 at 12:22PM

I'd be far more concerned about a negative entry on your external credit file.

pmduk · 11 July 2017 at 12:59PM

Every company has its own policy. Your best bet is to call EE and explain the situation and be guided by them. With some companies disconnection is controlled by computer and cannot be overruled by CS staff, hopefully you'll be OK, particularly for a first offence.

Andrew_EE · 13 July 2017 at 6:42PM

Hi dk5294, It's great to hear that our team have been able to assist with this as I'm sure it's a very stressful time. If you've got any further questions, then I would recommend getting in touch directly with us (http://ee.co.uk/help/get-in-touch) and we'll be more than happy to help. Thanks, Andrew.

EE missed payment

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