Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • dk5294
    • By dk5294 11th Jul 17, 12:05 PM
    • 169Posts
    • 21Thanks
    EE missed payment
    • #1
    • 11th Jul 17, 12:05 PM
    EE missed payment 11th Jul 17 at 12:05 PM
    My direct debit with EE is going to fail tomorrow as I haven't been paid from work. I called as they've said it will be upto 14 days before the matter is resolved and we've received our pay. They said I have a grace period and I won't get cut off within the 14 days but I'm really sceptical.

    Does anyone know how it works? Never been in this situation before if I'm honest.

    Already raided the bank of mum to cover rent etc but don't want to borrow too much in case they mess up again!
Page 1
    • dk5294
    • By dk5294 11th Jul 17, 12:06 PM
    • 169 Posts
    • 21 Thanks
    • #2
    • 11th Jul 17, 12:06 PM
    • #2
    • 11th Jul 17, 12:06 PM
    Additional: had my account with them 4yrs and never missed a payment or paid late in that time.
    • mobilejunkie
    • By mobilejunkie 11th Jul 17, 12:22 PM
    • 7,436 Posts
    • 2,319 Thanks
    • #3
    • 11th Jul 17, 12:22 PM
    • #3
    • 11th Jul 17, 12:22 PM
    I'd be far more concerned about a negative entry on your external credit file.
    • pmduk
    • By pmduk 11th Jul 17, 12:59 PM
    • 7,528 Posts
    • 5,415 Thanks
    • #4
    • 11th Jul 17, 12:59 PM
    • #4
    • 11th Jul 17, 12:59 PM
    Every company has its own policy. Your best bet is to call EE and explain the situation and be guided by them. With some companies disconnection is controlled by computer and cannot be overruled by CS staff, hopefully you'll be OK, particularly for a first offence.
  • Andrew_EE
    • #5
    • 13th Jul 17, 6:42 PM
    • #5
    • 13th Jul 17, 6:42 PM
    Hi dk5294, It's great to hear that our team have been able to assist with this as I'm sure it's a very stressful time. If you've got any further questions, then I would recommend getting in touch directly with us ( and we'll be more than happy to help. Thanks, Andrew.
    Official Company Representative
    I'm an official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to This does NOT imply any form of approval of my company or its products by MSE"
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

644Posts Today

5,895Users online

Martin's Twitter
  • RT @LordsEconCom: On Tuesday Martin Lewis, Hannah Morrish & Shakira Martin gave evidence to the Cttee. Read the full transcript here: https?

  • Ta ta for now. Half term's starting, so I'm exchanging my MoneySavingExpert hat for one that says Daddy in big letters. See you in a week.

  • RT @thismorning: Can @MartinSLewis' deals save YOU cash? ????

  • Follow Martin