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    • dk5294
    • By dk5294 11th Jul 17, 12:05 PM
    • 167Posts
    • 19Thanks
    EE missed payment
    • #1
    • 11th Jul 17, 12:05 PM
    EE missed payment 11th Jul 17 at 12:05 PM
    My direct debit with EE is going to fail tomorrow as I haven't been paid from work. I called as they've said it will be upto 14 days before the matter is resolved and we've received our pay. They said I have a grace period and I won't get cut off within the 14 days but I'm really sceptical.

    Does anyone know how it works? Never been in this situation before if I'm honest.

    Already raided the bank of mum to cover rent etc but don't want to borrow too much in case they mess up again!
Page 1
    • dk5294
    • By dk5294 11th Jul 17, 12:06 PM
    • 167 Posts
    • 19 Thanks
    • #2
    • 11th Jul 17, 12:06 PM
    • #2
    • 11th Jul 17, 12:06 PM
    Additional: had my account with them 4yrs and never missed a payment or paid late in that time.
    • mobilejunkie
    • By mobilejunkie 11th Jul 17, 12:22 PM
    • 7,341 Posts
    • 2,256 Thanks
    • #3
    • 11th Jul 17, 12:22 PM
    • #3
    • 11th Jul 17, 12:22 PM
    I'd be far more concerned about a negative entry on your external credit file.
    • pmduk
    • By pmduk 11th Jul 17, 12:59 PM
    • 7,319 Posts
    • 5,284 Thanks
    • #4
    • 11th Jul 17, 12:59 PM
    • #4
    • 11th Jul 17, 12:59 PM
    Every company has its own policy. Your best bet is to call EE and explain the situation and be guided by them. With some companies disconnection is controlled by computer and cannot be overruled by CS staff, hopefully you'll be OK, particularly for a first offence.
  • Andrew_EE
    • #5
    • 13th Jul 17, 6:42 PM
    • #5
    • 13th Jul 17, 6:42 PM
    Hi dk5294, It's great to hear that our team have been able to assist with this as I'm sure it's a very stressful time. If you've got any further questions, then I would recommend getting in touch directly with us ( and we'll be more than happy to help. Thanks, Andrew.
    Official Company Representative
    I'm an official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to This does NOT imply any form of approval of my company or its products by MSE"
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