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  • FIRST POST
    • robiee4u
    • By robiee4u 9th Jul 17, 8:39 PM
    • 7Posts
    • 0Thanks
    robiee4u
    Be aware of Sytner Harold Wood BMW
    • #1
    • 9th Jul 17, 8:39 PM
    Be aware of Sytner Harold Wood BMW 9th Jul 17 at 8:39 PM
    I have been very cautious about any car garage but always thought that authorised dealers are lot better and would care my car as much as they do their ones.

    I gave Sytner Harold Wood my BMW X3 2013 (that I bought with my life savings) for servicing and my car's body paint was damage across almost all the panels and they are denying any responsibility.

    The entire car has now small scratches and swirl mark and some tiny dents near the spoiler. Most the scratches have same pattern and some of them I can feel with my nail.

    My car's body paint was very good condition since I own it (from last 1 year) and I have been very careful and only hand washed it myself and never took it to any car wash. I knew my car had only few small existing scratches and no swirl mark or dents.

    I discovered that they did a wash of the vehicle after servicing and that was a mechanical wash and that would be one of the contributing factors for these damages. I was not aware of this complementary wash they provide. After waiting the whole day and not getting a call back from the sales person who dealt with the servicing, I complained to the after sales manager of the dealership. They asked me to send photos of the damages and after looking at the number of damages they denied any liability saying that many damages are not usual and not expected.
    I than called his manager who agreed to see the car. When I arrived there they were all ruthlessly prepared to deny any damage I was showing and had excuses ready for everything. They were pointing to those few existing scratches in the loading area of the boot and ignored all the fresh damages.

    I then wrote to the head of business of the branch explaining the situation and unfortunately he listened to what his managers said to him and denied any liability with the same excuses.

    My car has lost a significant value for these scratches and not to mention my time and effort and the frustration it has been causing me. One would assume that going to the main dealer would protect you from this sort of experience!

    I haven't given my consent to wash my car, let alone washing it with such a negligence using a machine. The managers including the head of business are saying that their staff would notify them if they would have caused the damages.

    I am not giving up here and will fight it till the court but wish no-one else goes through this ever.

    I am sharing some images of the damages from my dropbox (had to remove the urls as I do not have permission to upload images yet).
    dropbox.com/s/2sxubdi0pvtnomi/PassangerDoor_Pic01_ZoomedOut.JPG
    dropbox.com/s/txsjvuhwdk3upqn/IMG_2903.JPG
    dropbox.com/s/kw8j4enaqji00a6/BackOfRoof.JPG
    dropbox.com/s/w7jb3i8e8lryxm4/Pic1_ZoomedOut.JPG
    dropbox.com/s/2u8xf589bgz96im/Pic2.JPG
    dropbox.com/s/oaerkmfghla007t/IMG_2908.JPG
    dropbox.com/s/xzrbgrmc5cvipd7/PIC_4_ZoomedOut.JPG
    dropbox.com/s/jhmn6q4y5p76xjf/PIC_3_ZoomedOut.JPG
Page 1
    • AndyPK
    • By AndyPK 9th Jul 17, 9:37 PM
    • 2,311 Posts
    • 615 Thanks
    AndyPK
    • #2
    • 9th Jul 17, 9:37 PM
    • #2
    • 9th Jul 17, 9:37 PM
    I heard landrover are using these car washes too.

    It's unbelievable that they have purchased these awful car washes
    • neilmcl
    • By neilmcl 10th Jul 17, 9:35 AM
    • 9,971 Posts
    • 6,972 Thanks
    neilmcl
    • #3
    • 10th Jul 17, 9:35 AM
    • #3
    • 10th Jul 17, 9:35 AM
    This, if you believe it, is why I always make the point to tell the dealer not to wash my car if offered.
    • custardy
    • By custardy 10th Jul 17, 9:49 AM
    • 32,387 Posts
    • 27,148 Thanks
    custardy
    • #4
    • 10th Jul 17, 9:49 AM
    • #4
    • 10th Jul 17, 9:49 AM
    I have been very cautious about any car garage but always thought that authorised dealers are lot better and would care my car as much as they do their ones.

    I gave Sytner Harold Wood my BMW X3 2013 (that I bought with my life savings) for servicing and my car's body paint was damage across almost all the panels and they are denying any responsibility.

    The entire car has now small scratches and swirl mark and some tiny dents near the spoiler. Most the scratches have same pattern and some of them I can feel with my nail.

    My car's body paint was very good condition since I own it (from last 1 year) and I have been very careful and only hand washed it myself and never took it to any car wash. I knew my car had only few small existing scratches and no swirl mark or dents.

    I discovered that they did a wash of the vehicle after servicing and that was a mechanical wash and that would be one of the contributing factors for these damages. I was not aware of this complementary wash they provide. After waiting the whole day and not getting a call back from the sales person who dealt with the servicing, I complained to the after sales manager of the dealership. They asked me to send photos of the damages and after looking at the number of damages they denied any liability saying that many damages are not usual and not expected.
    I than called his manager who agreed to see the car. When I arrived there they were all ruthlessly prepared to deny any damage I was showing and had excuses ready for everything. They were pointing to those few existing scratches in the loading area of the boot and ignored all the fresh damages.

    I then wrote to the head of business of the branch explaining the situation and unfortunately he listened to what his managers said to him and denied any liability with the same excuses.

    My car has lost a significant value for these scratches and not to mention my time and effort and the frustration it has been causing me. One would assume that going to the main dealer would protect you from this sort of experience!

    I haven't given my consent to wash my car, let alone washing it with such a negligence using a machine. The managers including the head of business are saying that their staff would notify them if they would have caused the damages.

    I am not giving up here and will fight it till the court but wish no-one else goes through this ever.

    I am sharing some images of the damages from my dropbox (had to remove the urls as I do not have permission to upload images yet).
    www.dropbox.com/s/2sxubdi0pvtnomi/PassangerDoor_Pic01_ZoomedOut.JPG
    www.dropbox.com/s/txsjvuhwdk3upqn/IMG_2903.JPG
    www.dropbox.com/s/kw8j4enaqji00a6/BackOfRoof.JPG
    www.dropbox.com/s/w7jb3i8e8lryxm4/Pic1_ZoomedOut.JPG
    www.dropbox.com/s/2u8xf589bgz96im/Pic2.JPG
    www.dropbox.com/s/oaerkmfghla007t/IMG_2908.JPG
    www.dropbox.com/s/xzrbgrmc5cvipd7/PIC_4_ZoomedOut.JPG
    www.dropbox.com/s/jhmn6q4y5p76xjf/PIC_3_ZoomedOut.JPG
    Originally posted by robiee4u
    Realistically it comes down to proof,how do you see yourself proving they caused the damage?
    • Strider590
    • By Strider590 10th Jul 17, 9:50 AM
    • 11,519 Posts
    • 6,448 Thanks
    Strider590
    • #5
    • 10th Jul 17, 9:50 AM
    • #5
    • 10th Jul 17, 9:50 AM
    I have been very cautious about any car garage but always thought that authorised dealers are lot better and would care my car as much as they do their ones.
    Originally posted by robiee4u
    They do, have you ever seen the way the staff (particularly sales) use the demo cars?

    Basically if they use them as runarounds and they drive them at the limit 90% of the time.
    “I may not agree with you, but I will defend to the death your right to make an a** of yourself.”

    <><><><><><><><><<><><><><><><><><><><><><> Don't forget to like and subscribe \/ \/ \/
    • davidwood123
    • By davidwood123 10th Jul 17, 9:56 AM
    • 450 Posts
    • 1,124 Thanks
    davidwood123
    • #6
    • 10th Jul 17, 9:56 AM
    • #6
    • 10th Jul 17, 9:56 AM
    How did said car wash damage the inside of the sill?
    Last edited by davidwood123; 10-07-2017 at 9:58 AM.
    • Mercdriver
    • By Mercdriver 10th Jul 17, 10:04 AM
    • 1,353 Posts
    • 896 Thanks
    Mercdriver
    • #7
    • 10th Jul 17, 10:04 AM
    • #7
    • 10th Jul 17, 10:04 AM
    They do, have you ever seen the way the staff (particularly sales) use the demo cars?

    Basically if they use them as runarounds and they drive them at the limit 90% of the time.
    Originally posted by Strider590
    You must have hidden cameras in every dealership, then. How else would you know?
    • EdGasketTheSecond
    • By EdGasketTheSecond 10th Jul 17, 9:38 PM
    • 207 Posts
    • 106 Thanks
    EdGasketTheSecond
    • #8
    • 10th Jul 17, 9:38 PM
    • #8
    • 10th Jul 17, 9:38 PM
    Anyone who has worked in a garage knows!
    • photome
    • By photome 11th Jul 17, 6:35 AM
    • 12,670 Posts
    • 8,156 Thanks
    photome
    • #9
    • 11th Jul 17, 6:35 AM
    • #9
    • 11th Jul 17, 6:35 AM
    This, if you believe it, is why I always make the point to tell the dealer not to wash my car if offered.
    Originally posted by neilmcl
    LIke you I always tell any garage to not wash my car , even if they dont offer.
    • peter_the_piper
    • By peter_the_piper 11th Jul 17, 8:46 AM
    • 26,002 Posts
    • 32,887 Thanks
    peter_the_piper
    As above or take pics all round before they work on it.
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
    • uknick
    • By uknick 11th Jul 17, 10:08 AM
    • 676 Posts
    • 302 Thanks
    uknick
    I must be lucky as the only time my car was damaged at a dealer, bad scratch on wing down to primer, they had taken pictures before starting any work which proved the damage wasn't there when I dropped it off.


    Therefore, no issue about repairing the damage at their cost.


    I'm surprised that amount of damage was caused by an automatic car wash, if by that you mean the large ones petrol stations usually have. The scratches seem have gone through the lacquer. The depth of the dents suggest quite an impact. And, as said above, not sure how a scratch inside the door was caused by a car wash.


    But, if all the damage was caused by the dealer, I'm not sure how you can progress this to your satisfaction. Whilst you didn't take any pictures when you dropped it off, as it's your pride and joy do you have any pictures taken in the recent past that show no damage?
    • rhysadams
    • By rhysadams 11th Jul 17, 12:59 PM
    • 206 Posts
    • 50 Thanks
    rhysadams
    I've had a brand new car from a reputable garage, however this too has surface scratches all over where it looks like it has been in a car wash.
    • robiee4u
    • By robiee4u 11th Jul 17, 1:52 PM
    • 7 Posts
    • 0 Thanks
    robiee4u
    Have recent pictures
    As I was saying the mechanical was was one of the factors, it could be also done by the person who wash wiping it and might not taken enough care. As the X3 is a bit tall, he might have put his scratchy shoe in the door sill to wipe the roof.
    I have previous pictures of my car.
    • robiee4u
    • By robiee4u 11th Jul 17, 2:05 PM
    • 7 Posts
    • 0 Thanks
    robiee4u
    As I was saying, I do not know exactly how all that occurred, I know the damages did happen while at was at their possession. I can only think of the valet wash could be the possible cause.
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