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  • FIRST POST
    • limayankee
    • By limayankee 22nd Jun 17, 1:33 AM
    • 6Posts
    • 1Thanks
    limayankee
    WARNING: taxicode.com 5POUNDSOFF
    • #1
    • 22nd Jun 17, 1:33 AM
    WARNING: taxicode.com 5POUNDSOFF 22nd Jun 17 at 1:33 AM
    Be warned:

    When you use the 5POUNDSOFF voucher at taxicode.com, you're not just getting a £5 discount off your taxi booking.

    Using the 5POUNDSOFF voucher actually signs you up to a "rewards scheme" where they debit £25 from your payment card every 6 months in exchange for a bunch of vouchers, good for future bookings.

    Lots of people are complaining about this scam on trustpilot.

    If you've fallen for it, you probably have a right to cancel (and get a refund) under Regulation 31 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

    If the trader (Taxicode) doesn't provide you with the salient details of the contract in a clear and comprehensible manner on a "durable medium" (i.e. on paper or an email), your right to cancel (normally 14 days) is extended by another 12 months.

    I am currently trying to get a refund; I will let you know how I go.
Page 1
    • hollydays
    • By hollydays 22nd Jun 17, 9:09 AM
    • 15,626 Posts
    • 11,418 Thanks
    hollydays
    • #2
    • 22nd Jun 17, 9:09 AM
    • #2
    • 22nd Jun 17, 9:09 AM
    The terms and conditions do state it auto renews.
    https://www.taxicode.com/rewards/
    Last edited by hollydays; 22-06-2017 at 9:13 AM.
    • daytona0
    • By daytona0 22nd Jun 17, 9:56 AM
    • 2,237 Posts
    • 2,666 Thanks
    daytona0
    • #3
    • 22nd Jun 17, 9:56 AM
    • #3
    • 22nd Jun 17, 9:56 AM
    To add to hollyday's post....


    I just put in the code and it was accepted. It shows the following message:

    5POUNDSOFF voucher is applied
    Voucher value is £5
    Voucher is valid for today only
    Remove Voucher
    Great! You are joining rewards. For a full list of benefits click here. Membership is £25 for 6 months.
    Vouchers can be used only with a credit/debit card. To pay via Paypal, you need to remove this voucher.
    by website
    • limayankee
    • By limayankee 22nd Jun 17, 6:11 PM
    • 6 Posts
    • 1 Thanks
    limayankee
    • #4
    • 22nd Jun 17, 6:11 PM
    • #4
    • 22nd Jun 17, 6:11 PM
    I made my booking about a month ago. I don't remember seeing anything on the booking form about signing up to a rewards scheme, let alone paying a £25 subscription fee. I've checked all the emails I received from Taxicode and none of them mention a subscription fee either.

    This is the email I received to notify me I had been signed up to the rewards scheme. I didn't remember signing up for this, but it didn't mention anything about a subscription fee so I ignored it:

    From: "Web3r Services" <no-reply@web3r.co.uk>
    Date: 24 May 2017 at 21:16:38 GMT+1
    To: ************@gmail.com
    Subject: Reward Vouchers Subscription
    Reply-To: no-reply@web3r.co.uk

    Taxicode - National Taxi Booking Service
    Hello,

    Thank you for subscribing to the Taxicode Rewards Service. You can find your money off vouchers below.

    Vouchers Value Min Booking Value
    *********** £2.00 £10.00
    *********** £5.00 £25.00
    *********** £10.00 £100.00
    *********** £20.00 £150.00
    Please note that the vouchers will be valid for use from tomorrow.

    The vouchers are valid until 24-05-2018.

    Unit 1, 27/29 Riverside House, Vauxhall Grove, London, SW8 1SY
    Privacy Policy Terms and Conditions
    Facebook Twitter Google+

    They appear to have changed their website and booking process since, probably in response to all the 1* reviews on trustpilot, and complaints to National Trading Standards.

    They definitely didn't comply with the Consumer Contract Regulations before, and I'd still question whether they are compliant now - even if they do comply with the regulations, they are clearly not acting in the spirit of the regulations.

    Particularly:

    Requirements for distance contracts concluded by electronic means
    14.—(1) This regulation applies where a distance contract is concluded by electronic means.
    (2) If the contract places the consumer under an obligation to pay, the trader must make the consumer aware in a clear and prominent manner, and directly before the consumer places the order, of the information listed in paragraphs (a), (f), (g), (h), (s) and (t) of Schedule 2.
    (3) The trader must ensure that the consumer, when placing the order, explicitly acknowledges that the order implies an obligation to pay.
    (4) If placing an order entails activating a button or a similar function, the trader must ensure that the button or similar function is labelled in an easily legible manner only with the words ‘order with obligation to pay’ or a corresponding unambiguous formulation indicating that placing the order entails an obligation to pay the trader.
    (5) If the trader has not complied with paragraphs (3) and (4), the consumer is not bound by the contract or order.
    (6) The trader must ensure that any trading website through which the contract is concluded indicates clearly and legibly, at the latest at the beginning of the ordering process, whether any delivery restrictions apply and which means of payment are accepted.
    and

    Confirmation of distance contracts
    16.—(1) In the case of a distance contract the trader must give the consumer confirmation of the contract on a durable medium.
    (2) The confirmation must include all the information referred to in Schedule 2 unless the trader has already provided that information to the consumer on a durable medium prior to the conclusion of the distance contract.
    (3) If the contract is for the supply of digital content not on a tangible medium and the consumer has given the consent and acknowledgment referred to in regulation 37(1)(a) and (b), the confirmation must include confirmation of the consent and acknowledgement.
    (4) The confirmation must be provided within a reasonable time after the conclusion of the contract, but in any event—
    (a)not later than the time of delivery of any goods supplied under the contract, and
    (b)before performance begins of any service supplied under the contract.
    (5) For the purposes of paragraph (4), the confirmation is treated as provided as soon as the trader has sent it or done what is necessary to make it available to the consumer.
    Where "durable medium" generally means on paper or in an email.
    • RLL
    • By RLL 6th Jul 17, 8:32 AM
    • 2 Posts
    • 0 Thanks
    RLL
    • #5
    • 6th Jul 17, 8:32 AM
    Be warned do not use taxicode.com
    • #5
    • 6th Jul 17, 8:32 AM
    I used the so called £5 discount code but did not use company in the end as they messed me around and left me high and dry. However I discovered they charged me £25, which I have yet to have refunded.

    I have complained and asked for a refund as I did not use the service and will not in future. It seems this company have a set response to all the complaints from customers relating to this fee, they direct you to their T&C's. This is absolutely ridiculous as at no point in the booking process are you made aware of any subscription fee or are you requested to agree to pay £25.00. You receive no receipt or confirmation they have taken the fee until you receive your statement.

    It is clear this is an issue due to the many many complaints on various forums, So why are this company allowed to continue to get away with it?

    If TaxiCode were an honorouble customer focused company who gave a dam about their customer base they would have ensured their website was transparent and showed you any additional charges. But Its a scam and they clearly make allot of money out of misleading people.

    BEWARE, DO NOT USE THIS COMPANY!
    • wealdroam
    • By wealdroam 6th Jul 17, 3:08 PM
    • 18,652 Posts
    • 15,554 Thanks
    wealdroam
    • #6
    • 6th Jul 17, 3:08 PM
    • #6
    • 6th Jul 17, 3:08 PM
    It is clear this is an issue due to the many many complaints on various forums, So why are this company allowed to continue to get away with it?
    Originally posted by RLL
    I'll answer that question if I may.
    They'll get away with it as long as people allow them to.

    Apart from ranting on forums, have you done anything else?
    Have you notified Trading Standards?
    Have you notified your card issuer about this allegedly fraudulent transaction?
    Have you notified Action Fraud?
    Have you considered court action to recover your money?

    Of course, before doing any of those things it is important that you are sure that you didn't receive a message like the one described in post#3.

    Oh... and before you ask the question... no I do not work for this company.
    Last edited by wealdroam; 06-07-2017 at 3:11 PM.
    • RLL
    • By RLL 6th Jul 17, 3:29 PM
    • 2 Posts
    • 0 Thanks
    RLL
    • #7
    • 6th Jul 17, 3:29 PM
    • #7
    • 6th Jul 17, 3:29 PM
    Hi,

    Thank you for your response. I will indeed contact trading standards.

    I did not receive any form of payment confirmation other than for the taxi fare which they had to refund due to other issues. (but that's a whole other story).

    I have gone back to the company today and reiterated that I did not use their service and do not intend to in future and asked for refund of the subscription. I also asked for company specific details. In response I received exactly the same generic email word for word. They clearly see the words £25 and refund and a one click button sends the same email to everyone no matter what the individual circumstances.

    it makes my blood boil.
    • sean.davey1
    • By sean.davey1 16th Jul 17, 10:45 AM
    • 1 Posts
    • 0 Thanks
    sean.davey1
    • #8
    • 16th Jul 17, 10:45 AM
    • #8
    • 16th Jul 17, 10:45 AM
    I've just checked my credit card statement and found the same charge, I have raised a complaint with the company via email and asked for a refund, please note that if your set an account up with them and click on settings there is an option to turn off this subscription feature however your original £5.00 voucher is deducted as well as another £10 as I read it so your journey has cost you an additional £15.00 !!
    • topsales
    • By topsales 16th Jul 17, 9:36 PM
    • 330 Posts
    • 190 Thanks
    topsales
    • #9
    • 16th Jul 17, 9:36 PM
    • #9
    • 16th Jul 17, 9:36 PM
    I too have had this issue. So annoyed especially as the original taxi booked was cancelled by the taxi company. I think it is a scam personally but the company don't seem to think so. I have now cancelled but am 25.00 lighter!
    • MrJones1
    • By MrJones1 16th Jul 17, 11:07 PM
    • 116 Posts
    • 58 Thanks
    MrJones1
    You state that when you made the booking a month ago there was no information regarding a rewards
    scheme. Also you state that they have changed their website in response to the negative criticism on Trustpilot and the complaints to National Trading Standards. Just in case you would take this case further, it would help if you have evidence. Like a cached version of the website or an archived version. Someone who has made a complaint might have a screenshot. That possibility could not be ruled out. Apart from this, it's good that you inform people about this so people don't fall into the trap that you and others have fallen into.
    • Paul Lander
    • By Paul Lander 22nd Jul 17, 7:52 PM
    • 1 Posts
    • 0 Thanks
    Paul Lander
    Taxicode Ripoff Scam
    DO NOT USE !!! This company takes your money even if you try to cancel!! They took £275 from us and we cancelled 3 weeks in advance. We would have cancelled a month earlier but they don't answer their phone. We are still fighting to get our money back. READ their terms & conditions ,clause 7 . They are not a taxi firm they are brokers who farm out the work to legitimate taxi firms. We even had the actual taxi driver phone us to apologise for Taxicode and their underhand practises.
    • hollydays
    • By hollydays 22nd Jul 17, 8:13 PM
    • 15,626 Posts
    • 11,418 Thanks
    hollydays
    DO NOT USE !!! This company takes your money even if you try to cancel!! They took £275 from us and we cancelled 3 weeks in advance. We would have cancelled a month earlier but they don't answer their phone. We are still fighting to get our money back. READ their terms & conditions ,clause 7 . They are not a taxi firm they are brokers who farm out the work to legitimate taxi firms. We even had the actual taxi driver phone us to apologise for Taxicode and their underhand practises.
    Originally posted by Paul Lander
    Clause 7 says to do it via the website.
    The clause said you should get 35% back if you do this. Did you?
    • savadude
    • By savadude 31st Jul 17, 1:22 PM
    • 9 Posts
    • 1 Thanks
    savadude
    Bad experience with Taxicode £5 OFF SCHEME
    After doing a search on the internet this Taxicode came up as best price just pipping another well know taxi aggregator with the £5 off voucher. I have ordered many taxis to the airport this way for years. However this time after 3 or 4 attempts on its website, (it kept changing the pickup date) I omitted to deselect the £1.50 SMS alert. It also added a £2.50 credit card charge that wasn't clear from the outset.

    These options are usually free with uber etc. It was only after I had payed that I realised this. I ended up paying an extra 10% on top of the fare. These small extras are the things that annoy customers. I would not of used this company if I had known this before hand.

    It was not until a week later that I received a bill for £25 as part of the Taxicode Rewards Membership. This now had changed from a small annoying experience to a major one as all of a sudden annual fees and cancelation hassle were involved. I did not even receive a confirmation that I had joined this scheme!

    One thing in Taxicode's favour was that when I called I had a polite and well spoken customer service agent that canceled the reward scheme hence the extra star. She went through the process explained that everything was on the website. The thing is as a customer you don't want to spend an hour trawling a site reading through pages of T&C's. You just want to book and be done with paying the headline price not find out it's a different price and you are tied up to some paying scheme.

    Oh and finally 'Salt in the wound' you are charged a £5 'cancelation fee' which in effect cancels the initial £5 off voucher!! Who charges cancelation fee for a loyalty scheme that you did not know you joined??

    Beware what you are signing up to when using Taxicode!!!
    • kevjvickers
    • By kevjvickers 9th Aug 17, 10:50 AM
    • 4 Posts
    • 0 Thanks
    kevjvickers
    I have the same issue but they also appear to not even recognise my email address in order to login to cancel the subscription! Even though they are sending subscription reminders to my address! I don't recall setting up an account just making a booking and I cannot access the support portal without an account.

    Has anyone figure out a way to contact them and cancel the subscription (without an account)?
    • Martin Tudor
    • By Martin Tudor 17th Aug 17, 2:25 PM
    • 1 Posts
    • 0 Thanks
    Martin Tudor
    Can now cancel online - will refund arrive?
    Website now claims you can cancel and be refunded (less any discounts received) up to 90 days after 'signing up'. I had to create an account but once done the previous booking showed up and I was able to follow the instructions for cancelling a subscription given on their website. Now waiting to see if money arrives as promised!
    • topsales
    • By topsales 17th Aug 17, 9:45 PM
    • 330 Posts
    • 190 Thanks
    topsales
    I certainly didn't receive a refund!
    • Yasminyana
    • By Yasminyana 27th Aug 17, 1:25 AM
    • 1 Posts
    • 0 Thanks
    Yasminyana
    I got caught too....
    I got caught by this crowd too and ended up being charged £25 via my credit card for their subscription service.....I did however get an email from them but it wasn't clear from the email that I was being charged £25 to join. I complained and got my money back...well £20 of it...not the full £25 they charged me....

    I complained and did manage to speak to someone and I have now received a refund....I also gave them a negative review on Trust Pilot but they complained twice about my review and it was taken down by Trust Pilot on both occasions but my latest version (which no longer contains the word "scam") has now been published.

    I think what they do is sharp practice and had I known what they were like I would never have used them...so lesson learned...

    The taxi was also 20 minutes late getting us to a wedding and they claimed that we cannot hold them responsible because they are not a taxi firm...but who was our contract with?
    • theoldgits
    • By theoldgits 12th Sep 17, 5:58 PM
    • 1 Posts
    • 0 Thanks
    theoldgits
    i was interested to read this as i also was caught out. they did not inform me by e-mail or any other way what i had inadvertently agreed to, and after opening a help ticket they told me the rewards scheme was not refundable, no information at all about how to cancel it. i knew i could cancel by law, and informed them of this several times. they still went ahead and took the £25 on a recurring payment. my bank sorted this out, removed the payment and followed it up via their usual procedures. eventually they sent a refund for this.

    they never provided a taxi either, letting me know they were unable to fulfil the order 24 hours before it was due to pick up. this was after i had booked and paid 4 weeks before. i did get the refund for this, but i had written to them warning that if it was not in my bank according to their own terms and conditions, i would contact the bank again.

    i have looked on their website again, and find that they have changed it so that the terms and conditions are clearer. they still have the countdown though for the booking process, which psychologically pushes you into trying to do it quickly, and maybe missing out important information. i reported them to trading standards, as i believe many people did so it seems that they have had to respond. even so, their practice is sharp and i would never use them again.
    • maxmycardagain
    • By maxmycardagain 21st Sep 17, 4:47 PM
    • 4,416 Posts
    • 3,677 Thanks
    maxmycardagain
    I am a taxicode "travel partner"....... ive a Merc E class estate and an Audi A6 Avant (estate), the system is a minefield for us, they are as quick to fine us as they are to charge the public, we have to price high as they take 10% off us PLUS monthly subscriptions, they also take the passengers side too readily, even when the passenger is clearly at fault (like a no show 10 miles away).
    Instead of picking fault, pick up a life........ you might like it
    • maxmycardagain
    • By maxmycardagain 21st Sep 17, 4:50 PM
    • 4,416 Posts
    • 3,677 Thanks
    maxmycardagain
    I too have had this issue. So annoyed especially as the original taxi booked was cancelled by the taxi company. I think it is a scam personally but the company don't seem to think so. I have now cancelled but am 25.00 lighter!
    Originally posted by topsales

    What happens is the taxi firm has set rates and an over-ambitious coverage area, they see a job isnt economical to cover so cancel, that costs them £5 BTW
    Instead of picking fault, pick up a life........ you might like it
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