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    • cathy711
    • By cathy711 18th Jun 17, 9:01 AM
    • 52Posts
    • 45Thanks
    cathy711
    Help on item breaking - looking for advice
    • #1
    • 18th Jun 17, 9:01 AM
    Help on item breaking - looking for advice 18th Jun 17 at 9:01 AM
    Recently sold a gold stoned ring - sold without sizing and clearly showing and stating some tarnish due to poor storage. I tried the ring in a few times including for the photos. Buyer contacted me about 8 hours after receipt saying that it has snapped across the back and including a photo. She wants me to consider a partial refund to get it fixed - up to half of what she paid.
    Honestly can't decide what to do - any advice?
    If I leave it to ebay - what's likely to happen? If I take the ring back, I'm getting much less than it's now worth.

    Any help please.
Page 1
    • Browntoa
    • By Browntoa 18th Jun 17, 9:05 AM
    • 31,358 Posts
    • 37,045 Thanks
    Browntoa
    • #2
    • 18th Jun 17, 9:05 AM
    • #2
    • 18th Jun 17, 9:05 AM
    tell her to send it back , get it fixed at your expense
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • soolin
    • By soolin 18th Jun 17, 9:17 AM
    • 58,863 Posts
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    soolin
    • #3
    • 18th Jun 17, 9:17 AM
    • #3
    • 18th Jun 17, 9:17 AM
    tell her to send it back , get it fixed at your expense
    Originally posted by Browntoa
    I agree, take control of the situation . A gold ring shouldn't break like that, although the metal is a softer one it should still be able to withstand normal wear.

    Ask buyer to open a SNAD case, once case is open send a label for the return (it will all be explained in the request console) once item is back click on refund and close case. Then take the ring to a jeweller for advice about either fixing it or scrapping it, if the repairs are expensive then scrapping it might make more sense
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Tealblue
    • By Tealblue 18th Jun 17, 10:33 AM
    • 585 Posts
    • 969 Thanks
    Tealblue
    • #4
    • 18th Jun 17, 10:33 AM
    • #4
    • 18th Jun 17, 10:33 AM
    For me, much would depend on the ring's value.

    Given the buyer seems to have opened a sensible dialogue with you, ask her if she would be willing to get a written quote to have the ring fixed and say you'd be happy to pay up to [£x]. If it's a valuable ring, that would at least save you the cost of having to pay insured and tracked postage to have it returned to you/sent back to her.

    If the quote is any more than £x, say you will take the ring back and refund her. Then get it fixed and you can sell again, presumably at a decent price.
    • LadyDee
    • By LadyDee 24th Jun 17, 12:03 PM
    • 2,330 Posts
    • 2,444 Thanks
    LadyDee
    • #5
    • 24th Jun 17, 12:03 PM
    • #5
    • 24th Jun 17, 12:03 PM
    What gold was it, and had the ring been resized?

    I had an antique ring of 18ct gold which had been resized - (probably poorly). Wore it for a while then actually caught the ring on something in the garden which broke the ring and nearly took my finger off!.
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