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  • FIRST POST
    • Notebook
    • By Notebook 17th Jun 17, 1:49 PM
    • 204Posts
    • 6Thanks
    Notebook
    0 WOW
    Alamo Car Hire - Disgraceful
    • #1
    • 17th Jun 17, 1:49 PM
    0 WOW
    Alamo Car Hire - Disgraceful 17th Jun 17 at 1:49 PM
    Have complained via resolver with several messages whereby they say they will look into it ..
    Here is my complaint..
    To explain in more detail I booked a car on the 9th of May at the French side of Geneva Airport. The rental was for the 26th of May, my fiancees 50th Birthday. I checked the terms saying that by providing a flight reference, the car would be held until the flight landed. I did this as it was a Bank Holiday.
    My flight was delayed and upon reaching the desk I was told that the car had been let despite me pre paying for it as I was late more than 2 hours. They said if I wanted a car then I would have to pay more. I said I would appreciate the car I had reserved being supplied to me. This was not the case despite requesting it several times. I was then told with a degree of contempt that they would not give me a car, that I was a horrible man, to go away and ha ha. I then telephoned Alamo uk where I booked the car and they confirmed that they had the flight number and that the car should have been kept for me. They then said they would contact the desk and to go back there. This I did and after quite a while telephoned Alamo uk to be told by a different person that this was being addressed. After around another hour I telephoned a friend in the uk and asked him to contact them as my battery was very low. He telephoned me back sometime later to say that the operator had said I was abusive, something I vehemently deny. At no time did I raise my voice, swear, become animated or abusive in any way.
    I went to several other places to be told that a car wasn't available.
    I then went to the Swiss side and at one place that they had a car. While mid way through booking, someone from the floor above shouted to the operator and I was immediately told that there wasn't a car available.
    Eventually I managed to hire a car, hours after the original and at great expense as it was bank holiday, and arrived at Chamonix so late that the only place to celebrate my partners birthday was McDonalds...
    My partner was crying as you might expect most of the journey.
    I want to state that at no time was I abusive in any way. I was treated in a disgraceful manner with added sarcastic smiles. My only conversation was to ask for the car that I had booked. Should this had been provided, then none of this would have taken place.. a ruined birthday trip and loss of several hours..
    It was an absolute disgrace the way I was treated, left on a bank holiday at the airport without a car. This happened on the May 26th, 2017.

    I would like you to I would like the company to pay for the only car that I could rent at the Swiss side of the airport. I also feel that I should be compensated for my time and partners ruined birthday. Due to the incompetence of your company during this matter, I therefore ask that you resolve this issue quickly and to provide me a refund as well as a gesture of compensation.

    They still have my money for a car I didn't get...
    Last edited by Notebook; 17-06-2017 at 2:05 PM.
Page 1
    • richardw
    • By richardw 17th Jun 17, 3:37 PM
    • 18,093 Posts
    • 7,422 Thanks
    richardw
    • #2
    • 17th Jun 17, 3:37 PM
    • #2
    • 17th Jun 17, 3:37 PM
    Too long.
    Edit it down to short sentences. Delete all emotional stuff.
    Posts are not advice and must not be relied upon.
    • cayennepepper
    • By cayennepepper 18th Aug 17, 4:50 PM
    • 143 Posts
    • 89 Thanks
    cayennepepper
    • #3
    • 18th Aug 17, 4:50 PM
    • #3
    • 18th Aug 17, 4:50 PM
    Yep, similar thing happened to us in Italy a month ago. We were not delayed but Alamo asked us to pay an additional 2100 Euros on top of what we had already paid to the UK agent (for excess insurance) who told us that we would just pick up the car and pay nothing more.
    We already had excess insurance cover but Alamo reused to give us the car unless we paid. We were left stranded at the airport at 6pm with 4 children! Luckily Hertz saved the day.
    alamo still hasn't refunded us the money even though the UK agent says we were right
    Never again!!
    • pompeyrich
    • By pompeyrich 18th Aug 17, 6:20 PM
    • 3,036 Posts
    • 3,072 Thanks
    pompeyrich
    • #4
    • 18th Aug 17, 6:20 PM
    • #4
    • 18th Aug 17, 6:20 PM
    Yep, similar thing happened to us in Italy a month ago. We were not delayed but Alamo asked us to pay an additional 2100 Euros on top of what we had already paid to the UK agent (for excess insurance) who told us that we would just pick up the car and pay nothing more.
    We already had excess insurance cover but Alamo reused to give us the car unless we paid. We were left stranded at the airport at 6pm with 4 children! Luckily Hertz saved the day.
    alamo still hasn't refunded us the money even though the UK agent says we were right
    Never again!!
    Originally posted by cayennepepper
    Are you sure they wanted you to pay €2,100 on top? Or did they say you would have to leave a deposit of that amount to cover any damage that might occur.

    Many times I've been held up in a car rental queue because the person in front doesn't understand the process and argues that they have paid in full blah blah blah.

    Alamo have no idea if you have a policy that protects YOU in the event of an incident and need to have access to the excess amount. They do this by ringmarking an amount on your credit card but will only charge it if there is any damage.
    • brianposter
    • By brianposter 20th Aug 17, 9:15 PM
    • 143 Posts
    • 33 Thanks
    brianposter
    • #5
    • 20th Aug 17, 9:15 PM
    • #5
    • 20th Aug 17, 9:15 PM
    You should write the letter assuming that you will eventually end up using the small claims court, so you need to make clear that you are claiming, not merely asking.


    You should also be claiming the cost of fulfilling the contract, ie the Hertz rental, rather than a refund.
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