Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Notebook
    • By Notebook 17th Jun 17, 1:49 PM
    • 204Posts
    • 6Thanks
    Notebook
    0 WOW
    Alamo Car Hire - Disgraceful
    • #1
    • 17th Jun 17, 1:49 PM
    0 WOW
    Alamo Car Hire - Disgraceful 17th Jun 17 at 1:49 PM
    Have complained via resolver with several messages whereby they say they will look into it ..
    Here is my complaint..
    To explain in more detail I booked a car on the 9th of May at the French side of Geneva Airport. The rental was for the 26th of May, my fiancees 50th Birthday. I checked the terms saying that by providing a flight reference, the car would be held until the flight landed. I did this as it was a Bank Holiday.
    My flight was delayed and upon reaching the desk I was told that the car had been let despite me pre paying for it as I was late more than 2 hours. They said if I wanted a car then I would have to pay more. I said I would appreciate the car I had reserved being supplied to me. This was not the case despite requesting it several times. I was then told with a degree of contempt that they would not give me a car, that I was a horrible man, to go away and ha ha. I then telephoned Alamo uk where I booked the car and they confirmed that they had the flight number and that the car should have been kept for me. They then said they would contact the desk and to go back there. This I did and after quite a while telephoned Alamo uk to be told by a different person that this was being addressed. After around another hour I telephoned a friend in the uk and asked him to contact them as my battery was very low. He telephoned me back sometime later to say that the operator had said I was abusive, something I vehemently deny. At no time did I raise my voice, swear, become animated or abusive in any way.
    I went to several other places to be told that a car wasn't available.
    I then went to the Swiss side and at one place that they had a car. While mid way through booking, someone from the floor above shouted to the operator and I was immediately told that there wasn't a car available.
    Eventually I managed to hire a car, hours after the original and at great expense as it was bank holiday, and arrived at Chamonix so late that the only place to celebrate my partners birthday was McDonalds...
    My partner was crying as you might expect most of the journey.
    I want to state that at no time was I abusive in any way. I was treated in a disgraceful manner with added sarcastic smiles. My only conversation was to ask for the car that I had booked. Should this had been provided, then none of this would have taken place.. a ruined birthday trip and loss of several hours..
    It was an absolute disgrace the way I was treated, left on a bank holiday at the airport without a car. This happened on the May 26th, 2017.

    I would like you to I would like the company to pay for the only car that I could rent at the Swiss side of the airport. I also feel that I should be compensated for my time and partners ruined birthday. Due to the incompetence of your company during this matter, I therefore ask that you resolve this issue quickly and to provide me a refund as well as a gesture of compensation.

    They still have my money for a car I didn't get...
    Last edited by Notebook; 17-06-2017 at 2:05 PM.
Page 1
    • richardw
    • By richardw 17th Jun 17, 3:37 PM
    • 17,767 Posts
    • 7,222 Thanks
    richardw
    • #2
    • 17th Jun 17, 3:37 PM
    • #2
    • 17th Jun 17, 3:37 PM
    Too long.
    Edit it down to short sentences. Delete all emotional stuff.
    Posts are not advice and must not be relied upon.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,870Posts Today

9,087Users online

Martin's Twitter
  • You're right, of course. How silly of me. After all, all my work is solely focused on my own personal circumstance? https://t.co/m6DHzFUjzg

  • RT @ARJMOR: @MartinSLewis It may well be kind of random, but the algorithm used has a bias to the unpopular seats.

  • It seems what Ryanair is saying is "don't pay and we leave you the seats we don't think people want and they're in the middle."

  • Follow Martin