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    • wolf734
    • By wolf734 14th Jun 17, 5:14 PM
    • 9Posts
    • 0Thanks
    wolf734
    Please help, store wont accept refund
    • #1
    • 14th Jun 17, 5:14 PM
    Please help, store wont accept refund 14th Jun 17 at 5:14 PM
    I bought a Macbook pro from Argos and upon getting the item home discovered the screen starts flickering and is clearly defective. Took it back to Argos (different to closest one, only place that had in stock) miles away to be told unless I could prove an intermittent fault that they wouldn't do a thing about it. Took it to my closest one this morning and was told to call apple again and the I contacted Argos customer supports technical, who agreed on the phone it needs a replacement and got a ref number to take into store to get a replacement. They wouldn't even listen about the ref number and told me to f off.

    What are my rights here, I know my contract is with the supplier who won't do a thing and that's wrong. I want a refund and if I go through apple its unlikely ill get one. In the future I advise anyone not to shop there as this whole experience has started making me ill.
Page 1
    • bris
    • By bris 14th Jun 17, 5:32 PM
    • 6,656 Posts
    • 5,702 Thanks
    bris
    • #2
    • 14th Jun 17, 5:32 PM
    • #2
    • 14th Jun 17, 5:32 PM
    Have you proved there is a fault? You call them and tell them there is a fault they have to take you at your word as they cant see it so naturally they will say take it back.


    You take it back but now someone else is saying there is no fault go away. You now need to prove the fault exists before you have rights.


    How long does the fault take to manifest? Just leave it running in store until it happens and show the Argos staff.
    • wolf734
    • By wolf734 14th Jun 17, 5:47 PM
    • 9 Posts
    • 0 Thanks
    wolf734
    • #3
    • 14th Jun 17, 5:47 PM
    • #3
    • 14th Jun 17, 5:47 PM
    It's every half hour or so but only on movies. Apple want me to return it to them. Argos tell me to take it back to them, why should i prove that a £1300 laptop was faulty the day I got it just to stop them from wrigling out of there duty. They told to go to apple because they aren't prepared to deal with it.
    • Dash_r
    • By Dash_r 14th Jun 17, 5:56 PM
    • 20 Posts
    • 7 Thanks
    Dash_r
    • #4
    • 14th Jun 17, 5:56 PM
    • #4
    • 14th Jun 17, 5:56 PM
    You need to prove it so they can rule out the possibility that you've just changed your mind about wanting the Mac. There needs to be a legitimate reason for the refund.
    • wolf734
    • By wolf734 14th Jun 17, 5:57 PM
    • 9 Posts
    • 0 Thanks
    wolf734
    • #5
    • 14th Jun 17, 5:57 PM
    • #5
    • 14th Jun 17, 5:57 PM
    i did provce the fault (a big black spot in the middle of the screen at the time), manager ruled it wasnt faulty/.
    • wealdroam
    • By wealdroam 14th Jun 17, 6:06 PM
    • 18,640 Posts
    • 15,523 Thanks
    wealdroam
    • #6
    • 14th Jun 17, 6:06 PM
    • #6
    • 14th Jun 17, 6:06 PM
    i did provce the fault (a big black spot in the middle of the screen at the time), manager ruled it wasnt faulty/.
    Originally posted by wolf734
    Then you need to counter that manager's decision.

    Or try another store.
    • JJ Egan
    • By JJ Egan 14th Jun 17, 7:46 PM
    • 9,441 Posts
    • 3,858 Thanks
    JJ Egan
    • #7
    • 14th Jun 17, 7:46 PM
    • #7
    • 14th Jun 17, 7:46 PM
    It's every half hour or so but only on movies.

    What sort of movies ??
    I have one or two movies that show similar errors but its the coding of the movies .
    • angryparcel
    • By angryparcel 14th Jun 17, 7:48 PM
    • 910 Posts
    • 516 Thanks
    angryparcel
    • #8
    • 14th Jun 17, 7:48 PM
    • #8
    • 14th Jun 17, 7:48 PM
    I bought a Macbook pro from Argos and upon getting the item home discovered the screen starts flickering and is clearly defective.
    Originally posted by wolf734
    i did prove the fault (a big black spot in the middle of the screen at the time), manager ruled it wasn't faulty/.
    Originally posted by wolf734
    so OP look at your 2 comments above, you start by saying it is flickers screen and then you say it has a black spot in the middle of the screen.

    so which is it

    also last time i checked Argos Managers are not Apple techs to say it has a fault or not. if Argos were to take it in for a repair then they would send it to Apple, so you could just take it to apple yourself
    Last edited by angryparcel; 14-06-2017 at 7:52 PM.
    • wolf734
    • By wolf734 14th Jun 17, 7:51 PM
    • 9 Posts
    • 0 Thanks
    wolf734
    • #9
    • 14th Jun 17, 7:51 PM
    • #9
    • 14th Jun 17, 7:51 PM
    both but mainly the flickering, also happens on games. The graphics card is defective (look it up).
    • angryparcel
    • By angryparcel 14th Jun 17, 7:54 PM
    • 910 Posts
    • 516 Thanks
    angryparcel
    both but mainly the flickering, also happens on games. The graphics card is defective (look it up).
    Originally posted by wolf734
    take it to an Apple store as i assume it still under warranty and they will sort it out
    • wolf734
    • By wolf734 14th Jun 17, 8:06 PM
    • 9 Posts
    • 0 Thanks
    wolf734
    I should not have to, its an inconvenience (30 miles away), I have a contract with Argos not Apple. I want whats rightfully mine by the law and their own returns policy. guess ill just get it repaired by apple and get a refund through court / insurance. Thanks for the non-existent help guys, much appreciated. Also why the hell would I want a refund for an item that I claimed on the insurance for and got sent vouchers, I could have had anything else over a week ago and not be in this mess.
    • wealdroam
    • By wealdroam 14th Jun 17, 8:16 PM
    • 18,640 Posts
    • 15,523 Thanks
    wealdroam
    I should not have to, its an inconvenience (30 miles away), I have a contract with Argos not Apple. I want whats rightfully mine by the law and their own returns policy. guess ill just get it repaired by apple and get a refund through court / insurance. Thanks for the non-existent help guys, much appreciated. Also why the hell would I want a refund for an item that I claimed on the insurance for and got sent vouchers, I could have had anything else over a week ago and not be in this mess.
    Originally posted by wolf734
    So you've now decided to mention insurance.
    Why didn't we hear about that earlier?

    Do you realise that everyone responding to your request is doing so voluntarily?

    I'll leave you to it now. Good luck with whatever you decide to do.
    • IAmWales
    • By IAmWales 14th Jun 17, 8:17 PM
    • 933 Posts
    • 2,047 Thanks
    IAmWales
    I should not have to, its an inconvenience (30 miles away), I have a contract with Argos not Apple. I want whats rightfully mine by the law and their own returns policy. guess ill just get it repaired by apple and get a refund through court / insurance. Thanks for the non-existent help guys, much appreciated. Also why the hell would I want a refund for an item that I claimed on the insurance for and got sent vouchers, I could have had anything else over a week ago and not be in this mess.
    Originally posted by wolf734
    Didn't take long for the dummy to get thrown out the pram!

    You've been given practical solutions. They might not be what you want to hear but they would solve your problem with minimal fuss.
    • societys child
    • By societys child 14th Jun 17, 8:19 PM
    • 4,324 Posts
    • 4,548 Thanks
    societys child
    why should i prove that a £1300 laptop was faulty
    Presumably because you want the problem sorted . . . ?

    • wolf734
    • By wolf734 14th Jun 17, 8:24 PM
    • 9 Posts
    • 0 Thanks
    wolf734
    i did not ask to be grilled on my fault or how I may handle it in the future. I wanted my legal arguments not debate the facts of the case.
    • photome
    • By photome 14th Jun 17, 8:29 PM
    • 12,550 Posts
    • 8,048 Thanks
    photome
    i did not ask to be grilled on my fault or how I may handle it in the future. I wanted my legal arguments not debate the facts of the case.
    Originally posted by wolf734
    But you did post on an open forum and got help
    • angryparcel
    • By angryparcel 14th Jun 17, 8:37 PM
    • 910 Posts
    • 516 Thanks
    angryparcel
    I should not have to, its an inconvenience (30 miles away), I have a contract with Argos not Apple. I want whats rightfully mine by the law and their own returns policy. guess ill just get it repaired by apple and get a refund through court / insurance. Thanks for the non-existent help guys, much appreciated. Also why the hell would I want a refund for an item that I claimed on the insurance for and got sent vouchers, I could have had anything else over a week ago and not be in this mess.
    Originally posted by wolf734
    you have a MANUFACTURERS warranty and Apple are the Manufacturer.

    you take in to argos, they set up a repair service for it, your item can sit in the store for a few days before it is picked up or sent to Apple ( as they wont just sent 1 at a time), then you have to wait at least 14 days for it to be returned to the argos store.

    Take it to an Apple store and they can test it straight away to see if it has a fault, then they will give you a replacement on the spot.
    • wealdroam
    • By wealdroam 14th Jun 17, 8:40 PM
    • 18,640 Posts
    • 15,523 Thanks
    wealdroam
    I wanted my legal arguments not debate the facts of the case.
    Originally posted by wolf734
    Then you've come to the wrong place.

    You need a solicitor.

    All you'll get here, and indeed on any anonymous forum, are opinions.
    • waamo
    • By waamo 14th Jun 17, 8:57 PM
    • 1,772 Posts
    • 2,103 Thanks
    waamo
    Here is a simple guide to your rights https://www.businesscompanion.info/sites/default/files/Consumer-rights-summary-E-W.pdf
    This space for hire.
    • CardinalWolsey
    • By CardinalWolsey 14th Jun 17, 9:02 PM
    • 59 Posts
    • 62 Thanks
    CardinalWolsey
    Did you want someone to tell you what you want to hear, which is that you have a legal right to a refund? Well, that's not going to happen, because that is not the case. Have a read around the forum around the fact that a) you bought in store, and b) one attempt to conform to contract before you can reject. Anything over and above is goodwill, which is not a legal right. Good luck with your Mac.
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