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  • FIRST POST
    • liljodes
    • By liljodes 12th Jun 17, 9:16 AM
    • 6Posts
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    liljodes
    Enterprise Car Rental Scam - Help Please
    • #1
    • 12th Jun 17, 9:16 AM
    Enterprise Car Rental Scam - Help Please 12th Jun 17 at 9:16 AM
    Hi All.

    Pretty new here but I am desperate for advise.

    I believe I have been scammed by Enterprise Car Rental.

    Last October, a driver pulled into the side of my car and claimed on his insurance. During this time his insurer arranged car rental for me (my first one).

    Enterprise came and I checked the car, they mentioned that any scuffs etc that were not bigger than the circular template he handed to me do not need to be noted.

    In hindsight I would have now been more particular to mark every scuff on there but it was my first hire car and it seemed easy enough. Boy was I wrong.

    I had the option to pay their daily insurance of £10 per day (at this point I had no idea how long they would have my car in for repairs) or use the excess on my own insurance if I am in an accident etc.

    I opted for my excess as I wasn't going to be driving the car that much.

    Upon returning the hire car, the representative spent a lot of time looking at the passenger right hand side door. Asked my opinion if I could see a dent. I spent a while looking and said, no, I cant see anything.

    To cut a long story short, he took the car back to Enterprise to get an opinion as I said I don't believe there is anything, and obviously called me to say "Yes its definitely had a dent in the door, most likely when you're in a car park and someone has opened their door onto yours"
    I said I didn't agree but they mentioned they would be taking the payment from my card of £300 for damages. It just so happened that I had cancelled my card during the time I had the car on hire because I had lost it!
    I advised they wouldn't get payment as the card was cancelled.

    A few months later I had a claim through my insurer mentioning that Enterprise wanted to claim against me for damages. I emailed my insurer back with the outline of what happened and I believe it was Enterprise trying to scam me, along with links to other customers being treated the same. My insurer dropped the case against me and advised this wouldn't need to go any further.

    I then didn't hear from Enterprise again, until months later (Around March I believe) they started sending me letters asking for payment. I have had 1 letter a month at least, one being a full invoice with breakdown of works for this imaginary dent, which has now totalled £462.27 (because I assume they are not letting me use my insurance excess any more)

    I have read online about similar cases and I really do believe they are trying to scam me.

    I have not replied to any letters they have sent ( none via special delivery ) but now have received a letter threatening legal action.

    Any ideas of what steps I should use next please? Or what to do?

    Thanks in advance.
Page 1
    • Quentin
    • By Quentin 12th Jun 17, 9:46 AM
    • 33,247 Posts
    • 17,189 Thanks
    Quentin
    • #2
    • 12th Jun 17, 9:46 AM
    • #2
    • 12th Jun 17, 9:46 AM
    They will pursue you for the money.

    Pass the correspondence on to your insurer (who dealt with their initial claim mentioned in your op)
    • I'm not going into
    • By I'm not going into 27th Jul 17, 9:20 AM
    • 95 Posts
    • 59 Thanks
    I'm not going into
    • #3
    • 27th Jul 17, 9:20 AM
    • #3
    • 27th Jul 17, 9:20 AM
    My wife once worked for Enterprise Rent a Car, this is not a scam at all.
    Did you sign any paperwork when you took on the hire car? You agreed to their terms and conditions if you signed their documents.

    By ignoring their invoices, letters etc they will more than likely send your details onto a debt collection agency which will possibly have a detrimental effect on your credit file. The amount has possibly increased due to interest.

    I hope you get it resolved.
    • slinga
    • By slinga 27th Jul 17, 10:17 AM
    • 1,082 Posts
    • 222 Thanks
    slinga
    • #4
    • 27th Jul 17, 10:17 AM
    • #4
    • 27th Jul 17, 10:17 AM
    We've used Enterprise twice in UK and thought they were great.
    So when we went to Pisa earlier this year we booked through Enterprise only to find on arrival that it was Locauto rental the car was coming from, maybe a franchise of Enterprise.
    Cutting a long story short we were charged for damage that I was sure wasn't due to me, lot of discussion about it etc etc.

    We won't use Enterprise again outside UK if there is any hint it might be a franchise.
    It's your money. Except if it's the governments.
    • dacouch
    • By dacouch 27th Jul 17, 5:22 PM
    • 20,274 Posts
    • 12,515 Thanks
    dacouch
    • #5
    • 27th Jul 17, 5:22 PM
    • #5
    • 27th Jul 17, 5:22 PM
    My wife once worked for Enterprise Rent a Car, this is not a scam at all.
    Did you sign any paperwork when you took on the hire car? You agreed to their terms and conditions if you signed their documents.

    By ignoring their invoices, letters etc they will more than likely send your details onto a debt collection agency which will possibly have a detrimental effect on your credit file. The amount has possibly increased due to interest.

    I hope you get it resolved.
    Originally posted by I'm not going into
    https://www.thesun.co.uk/motors/4033850/car-hire-scandal-half-a-million-brits-could-have-been-overcharged-30million-by-europcar-for-inflated-rental-repairs-as-fraud-probe-is-launched/
    • Geoff1963
    • By Geoff1963 27th Jul 17, 6:10 PM
    • 1,056 Posts
    • 677 Thanks
    Geoff1963
    • #6
    • 27th Jul 17, 6:10 PM
    • #6
    • 27th Jul 17, 6:10 PM
    I was going to suggest that when hiring a car, one should take a 360 degree video, starting and finishing with a few frames of the insurer's representative. However, I think the "scam" aspect of it, is that the damage being complained of, is so imperceptible, that only a very close-up shot, at the correct angle and lighting, would show it.

    Perhaps instead we need an independent third party, who could be called in to take a look at the time of returning ; but the police wouldn't be interested, and Trading Standards probably wouldn't get there quickly enough. In some cases, the hirer might be able to keep the car another few hours, to get TS involved ; leaving the car wouldn't work because it could be hired out again, or deliberately dented.
    • unholyangel
    • By unholyangel 27th Jul 17, 6:19 PM
    • 11,541 Posts
    • 8,669 Thanks
    unholyangel
    • #7
    • 27th Jul 17, 6:19 PM
    • #7
    • 27th Jul 17, 6:19 PM
    My wife once worked for Enterprise Rent a Car, this is not a scam at all.
    Did you sign any paperwork when you took on the hire car? You agreed to their terms and conditions if you signed their documents.

    By ignoring their invoices, letters etc they will more than likely send your details onto a debt collection agency which will possibly have a detrimental effect on your credit file. The amount has possibly increased due to interest.

    I hope you get it resolved.
    Originally posted by I'm not going into
    If T&C's are unlawful/unfair, they are not binding - even if you agreed to them. One type of term that may be regarded unfair would be a term requiring a consumer to pay more in compensation than the amount of loss actually suffered due to their breach.

    Furthermore, your credit history can only be affected if:
    1) You signed a credit agreement and do not stick to the terms of that agreement
    2) You are taken to court, lose and then fail to pay the awarded amount within the specified time (usually a month).
    Money doesn't solve poverty.....it creates it.
    • missile
    • By missile 28th Jul 17, 2:55 AM
    • 8,991 Posts
    • 4,370 Thanks
    missile
    • #8
    • 28th Jul 17, 2:55 AM
    • #8
    • 28th Jul 17, 2:55 AM
    If you do not pay, they may take you to court. They would have to show evidence of the cost for repairs. I would be very surprised if they had such minor damage repaired.

    I hope you took a photo of the door which they claim you damaged?
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • Apodemus
    • By Apodemus 28th Jul 17, 8:10 AM
    • 953 Posts
    • 769 Thanks
    Apodemus
    • #9
    • 28th Jul 17, 8:10 AM
    • #9
    • 28th Jul 17, 8:10 AM
    Furthermore, your credit history can only be affected if:
    1) You signed a credit agreement and do not stick to the terms of that agreement
    2) You are taken to court, lose and then fail to pay the awarded amount within the specified time (usually a month).
    Originally posted by unholyangel
    Is this a matter of terminology? The first reference was to credit file, yours was to credit history.

    For most people the important thing would be the score that the credit reference agencies quote for you. As far as I am aware there is a whole lot more taken into account than the 2 items you mention, and things as simple as shopping around for a good insurance deal, with repeated insurance firms accessing your credit file, can affect your credit score.
    • takman
    • By takman 28th Jul 17, 10:02 AM
    • 2,821 Posts
    • 2,358 Thanks
    takman
    Is this a matter of terminology? The first reference was to credit file, yours was to credit history.

    For most people the important thing would be the score that the credit reference agencies quote for you. As far as I am aware there is a whole lot more taken into account than the 2 items you mention, and things as simple as shopping around for a good insurance deal, with repeated insurance firms accessing your credit file, can affect your credit score.
    Originally posted by Apodemus
    Most people may think the most important thing to them is the score but they would be wrong. A number calculated by credit reference agencies (that do not lend money) and is not shared with any creditors is pretty useless.

    Shopping around for a good insurance deal will not affect your credit file in any way because ID checks are not visible to lenders.

    But that is irrelevant to this thread, if you want to learn more about credit files visit the "Credit File & Ratings" part of the forum.
    • unholyangel
    • By unholyangel 28th Jul 17, 10:49 AM
    • 11,541 Posts
    • 8,669 Thanks
    unholyangel
    Is this a matter of terminology? The first reference was to credit file, yours was to credit history.

    For most people the important thing would be the score that the credit reference agencies quote for you. As far as I am aware there is a whole lot more taken into account than the 2 items you mention, and things as simple as shopping around for a good insurance deal, with repeated insurance firms accessing your credit file, can affect your credit score.
    Originally posted by Apodemus
    No its not a matter of terminology, they're both the same thing.

    Shopping around for insurance doesn't affect your credit score. Taking out an insurance policy might though (when you take monthly insurance, credit is involved).

    Clue is in the name - credit history/file. It is your history of repaying credit that has been extended to you. Not a full payment history of how quick you have been to pay up any time someone alleges you owe them money. If (for example) you ask a graphic designer to do something for you and you're supposed to pay within 30 days of receiving the invoice but dont, they can't affect your credit file without first taking you to court, obtaining a CCJ and you failing to pay within the allocated time.

    In contrast, someone who has loaned you money via a credit agreement - either to extend you £x amount of credit on an account (like a credit card with a £10k limit) or to loan you a specific amount (say £250k for a mortgage), can affect your score if you don't keep up payments in line with the terms you agreed to.

    However I think this misconception has possibly come about due to some shady practices by those chasing owed money (in particular, debt collectors). They obviously want paid so will often use clever wording to imply severe consequences...neglecting to mention the steps in between. They used to be a lot worse and would tell outright lies but got their hands slapped for it ages back.
    Money doesn't solve poverty.....it creates it.
    • Car 54
    • By Car 54 28th Jul 17, 11:24 AM
    • 2,404 Posts
    • 1,560 Thanks
    Car 54
    We've used Enterprise twice in UK and thought they were great.
    So when we went to Pisa earlier this year we booked through Enterprise only to find on arrival that it was Locauto rental the car was coming from, maybe a franchise of Enterprise.
    Cutting a long story short we were charged for damage that I was sure wasn't due to me, lot of discussion about it etc etc.

    We won't use Enterprise again outside UK if there is any hint it might be a franchise.
    Originally posted by slinga
    According to the Enterprise website, some of its UK branches my be franchises.
    • andygb
    • By andygb 28th Jul 17, 3:15 PM
    • 11,875 Posts
    • 25,616 Thanks
    andygb
    My wife once worked for Enterprise Rent a Car, this is not a scam at all.
    Did you sign any paperwork when you took on the hire car? You agreed to their terms and conditions if you signed their documents.

    By ignoring their invoices, letters etc they will more than likely send your details onto a debt collection agency which will possibly have a detrimental effect on your credit file. The amount has possibly increased due to interest.

    I hope you get it resolved.
    Originally posted by I'm not going into

    Yes, it is a scam and it happens to lots of folks who have a courtesy vehicle after a crash which was not their fault.
    I feel for the OP, but one piece of advice which I would give.
    Always make sure that the other insurance company pays for the hire car and most importantly the excess insurance which will mean that you do not pay a thing in the event of the hire company suddenly finding scratches/marks/stains which were not your fault.
    • MrsNubs
    • By MrsNubs 28th Jul 17, 3:15 PM
    • 97 Posts
    • 198 Thanks
    MrsNubs
    Enterprise and Europcar are two separate companies so this article is completely irrelevant to the OP
    • andygb
    • By andygb 28th Jul 17, 3:17 PM
    • 11,875 Posts
    • 25,616 Thanks
    andygb
    If you do not pay, they may take you to court. They would have to show evidence of the cost for repairs. I would be very surprised if they had such minor damage repaired.

    I hope you took a photo of the door which they claim you damaged?
    Originally posted by missile

    They aren't repaired, because on the two occasions we had a hire car, they both had scratches on them and damage to the alloy wheels.
    • Geoff1963
    • By Geoff1963 28th Jul 17, 6:17 PM
    • 1,056 Posts
    • 677 Thanks
    Geoff1963
    They aren't repaired, because on the two occasions we had a hire car, they both had scratches on them and damage to the alloy wheels.
    The firm might argue this is to do all the repairs just before eventual sale ; but it allows them to claim against multiple subsequent hirers.
    • I'm not going into
    • By I'm not going into 30th Jul 17, 1:57 PM
    • 95 Posts
    • 59 Thanks
    I'm not going into
    Don't quite know what made me put 'wife' at the top?! I meant husband!?!
    • cbuck
    • By cbuck 12th Oct 17, 8:32 PM
    • 1 Posts
    • 0 Thanks
    cbuck
    Hi just came across this while searching online regarding Enterprise scamming customers, i had a car on hire from them due to the warranty on my car while in garage.
    I picked it up from an underground parking area in Glasgow it was dark lighting and driver side was close it another car i gave it a quick looking over naively now, it took me 20 mins to get home and as soon as i got out noticed paint chip and scrape over wheel arch rear driver side, it had been washed so the scrape marks were not fresh plus you could see the different layers of paint.
    I called them straight away asking if that was noted before i took vehicle they said it wasn't i explaind i had only got it 30mins earlier and said he had noted it and would get someone to call back if it was going to be an issue. I never heard back from them until today a month later from hire i received a letter saying i had returned car damaged and they were taking £500 from my account.

    I called the claims team on the situation and explained the above. Waiting for them to call me back.
    I feel as tho iv been scammed big time.
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