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Grace Period?

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fairygirl24
fairygirl24 Posts: 210 Forumite
in Parking tickets, fines & parking
Hi, this morning I have received my very 1st parking eye notice. It states I was in the hospital car park for 22 minutes. However I'm sure there is a 20 minute grace period in the hospital (there are certain bays marked as such, but i'm sure its all bays) and it would have taken me more than 2 minutes to park and then leave. Have I got a case to win or is it not worth it? and how can I find out if the hospital has the 20 minute grace period? Thank You.

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  • Half_way
    Half_way Posts: 7,067 Forumite
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    As far as i know its 10 minutes, however some parts of the hospital may offer 20 minute frop off/short stay areas.
    beat advice, read the NHS parking principles here https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles especially the piece that states the hospital is responsible, and contact the PALs department.
    Also you may want to see if they are in breach of this section
    Contracts should not be let on any basis that incentivises additional charges, eg ‘income from parking charge notices only’.
    What hospital was this? some have boasted in the local press that the parking eye system s free for them as PE take all their income from parking charges
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
  • fairygirl24
    fairygirl24 Posts: 210 Forumite
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    Sunderland Royal. Thanks for the i do, popping out but will read it properly when I get back.
  • Autolycus2000
    Autolycus2000 Posts: 66 Forumite
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    Regardless of whether it is a hospital or not you should have a grace period of 10 minutes on entry and a further 10 on exit - so 20 minutes total. Therefore, with a 22 minute stay you are over the limit - unless the hospital site has some special terms such as certain bays offering a free 30 minute drop off period.

    You should edit your original post so as it does not imply who was driving. It will help your case a lot if PE don't know who the driver was. And some parking companies do read online forums like this one. So always refer to "the driver did this", "the driver did that", etc.
  • Redx
    Redx Posts: 38,084 Forumite
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    as mentioned above, put a strong complaint to PALS , without naming the driver (after reading the government guidelines)

    and as mentioned above, edit your posts and always use the terms "the driver" and "the keeper" (the following words are "banned" = ME , MYSELF , I)

    insist that they get the pcn cancelled asap, in writing
  • Coupon-mad
    Coupon-mad Posts: 132,124 Forumite
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    edited 22 April 2017 at 3:52PM
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    fairygirl24 wrote: »
    Hi, this morning I have received my very 1st parking eye notice. It states I was in the hospital car park for 22 minutes. However I'm sure there is a 20 minute grace period in the hospital (there are certain bays marked as such, but i'm sure its all bays) and it would have taken me more than 2 minutes to park and then leave. Have I got a case to win or is it not worth it? and how can I find out if the hospital has the 20 minute grace period? Thank You.

    Complain:

    http://forums.moneysavingexpert.com/showthread.php?p=68411852#post68411852

    ...and win at POPLA. Pay particular attention to the signage, get photos.

    You will be interested in this thread and if I were you I would send a pm to the OP to ask for his photos/share info:

    http://forums.moneysavingexpert.com/showthread.php?t=5633563

    Nasty shenanigans re signage changes re the 20 mins drop-off here. Even if it's not the same Hospital site, it's the same NHS Trust and they MUST hear people's wrath! His case suggests something possibly *dodgy* might have allegedly gone on.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • fairygirl24
    fairygirl24 Posts: 210 Forumite
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    I emailed the hospitals advice place on Saturday and got a phone call this morning saying that they will cancel the ticket. I'm so relieved. Thanks for the advice.
  • Coupon-mad
    Coupon-mad Posts: 132,124 Forumite
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    And how dare they allow ParkingEye on site at all...ignoring the Government policy. Grrrr...!

    Good result again though and every complaint can be seen as a nail in a PPC's coffin at a site.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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