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  • FIRST POST
    • BIGEYE
    • By BIGEYE 18th Apr 17, 6:28 PM
    • 148Posts
    • 46Thanks
    BIGEYE
    Harveys Furniture Contact
    • #1
    • 18th Apr 17, 6:28 PM
    Harveys Furniture Contact 18th Apr 17 at 6:28 PM
    I am having a terrible time with Harveys Furniture CS, in that they cannot give me a delivery date for my already delayed furniture. I wasted 40 mins on the phone today speaking to some wee lassie that was of no help what so ever. Can anyone advise an email address of their CEO, or a contact phone number where I can speak to someone in authority that can provide me with some answers.

    TIA
Page 1
    • ARandomMiser
    • By ARandomMiser 18th Apr 17, 7:03 PM
    • 1,366 Posts
    • 2,715 Thanks
    ARandomMiser
    • #2
    • 18th Apr 17, 7:03 PM
    • #2
    • 18th Apr 17, 7:03 PM
    It is ridiculous to say, but maybe they can`t get a date of their supplier, and it is better to say 'we don't know' rather than make something up (which would only annoy you more). Push them for a date and tell them that time is now important.
    IITYYHTBMAD
    • BIGEYE
    • By BIGEYE 18th Apr 17, 7:11 PM
    • 148 Posts
    • 46 Thanks
    BIGEYE
    • #3
    • 18th Apr 17, 7:11 PM
    • #3
    • 18th Apr 17, 7:11 PM
    I have tried that, unfortunately they were non committal.
    • wealdroam
    • By wealdroam 18th Apr 17, 10:03 PM
    • 18,048 Posts
    • 14,807 Thanks
    wealdroam
    • #4
    • 18th Apr 17, 10:03 PM
    • #4
    • 18th Apr 17, 10:03 PM
    I have tried that, unfortunately they were non committal.
    Originally posted by BIGEYE
    Then cancel your order and shop where they are more customer focused.
    • no1catman
    • By no1catman 19th Apr 17, 12:55 PM
    • 2,376 Posts
    • 1,787 Thanks
    no1catman
    • #5
    • 19th Apr 17, 12:55 PM
    • #5
    • 19th Apr 17, 12:55 PM
    Ah, the joys of trying to getting sense from Harvey's Customer service (what an oxymoron).

    They don't do escalations. They won't give details of the MD/CEO - 'I 'm not allowed to, try googling it' yes seriously.

    I can give you, the Head Office address - which is:
    Harveys,
    Radius House,
    Anchor Boulevard,
    Dartford,
    Kent,
    DA2 6QH

    After sending a letter, I had an email, from a separate customer service team. Who expedited matters, and negotiated an appropriate discount.

    Half the problem is that their staff don't have access to enough information, so they can't tell you. But then that's probably the case for some time - but they don't want to spend the money to update the IT system.
    And the other, is that they don't seem to care about 'customer service' - at least that was my impression.

    My suite was ordered in August, expected September, arrived November.

    HTHs good luck.
    I used to work for Tesco - now retired - speciality Clubcard
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