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  • FIRST POST
    • BIGEYE
    • By BIGEYE 18th Apr 17, 6:28 PM
    • 153Posts
    • 46Thanks
    BIGEYE
    Harveys Furniture Contact
    • #1
    • 18th Apr 17, 6:28 PM
    Harveys Furniture Contact 18th Apr 17 at 6:28 PM
    I am having a terrible time with Harveys Furniture CS, in that they cannot give me a delivery date for my already delayed furniture. I wasted 40 mins on the phone today speaking to some wee lassie that was of no help what so ever. Can anyone advise an email address of their CEO, or a contact phone number where I can speak to someone in authority that can provide me with some answers.

    TIA
Page 1
    • ARandomMiser
    • By ARandomMiser 18th Apr 17, 7:03 PM
    • 1,679 Posts
    • 3,500 Thanks
    ARandomMiser
    • #2
    • 18th Apr 17, 7:03 PM
    • #2
    • 18th Apr 17, 7:03 PM
    It is ridiculous to say, but maybe they can`t get a date of their supplier, and it is better to say 'we don't know' rather than make something up (which would only annoy you more). Push them for a date and tell them that time is now important.
    IITYYHTBMAD
    • BIGEYE
    • By BIGEYE 18th Apr 17, 7:11 PM
    • 153 Posts
    • 46 Thanks
    BIGEYE
    • #3
    • 18th Apr 17, 7:11 PM
    • #3
    • 18th Apr 17, 7:11 PM
    I have tried that, unfortunately they were non committal.
    • wealdroam
    • By wealdroam 18th Apr 17, 10:03 PM
    • 18,650 Posts
    • 15,552 Thanks
    wealdroam
    • #4
    • 18th Apr 17, 10:03 PM
    • #4
    • 18th Apr 17, 10:03 PM
    I have tried that, unfortunately they were non committal.
    Originally posted by BIGEYE
    Then cancel your order and shop where they are more customer focused.
    • no1catman
    • By no1catman 19th Apr 17, 12:55 PM
    • 2,583 Posts
    • 1,967 Thanks
    no1catman
    • #5
    • 19th Apr 17, 12:55 PM
    • #5
    • 19th Apr 17, 12:55 PM
    Ah, the joys of trying to getting sense from Harvey's Customer service (what an oxymoron).

    They don't do escalations. They won't give details of the MD/CEO - 'I 'm not allowed to, try googling it' yes seriously.

    I can give you, the Head Office address - which is:
    Harveys,
    Radius House,
    Anchor Boulevard,
    Dartford,
    Kent,
    DA2 6QH

    After sending a letter, I had an email, from a separate customer service team. Who expedited matters, and negotiated an appropriate discount.

    Half the problem is that their staff don't have access to enough information, so they can't tell you. But then that's probably the case for some time - but they don't want to spend the money to update the IT system.
    And the other, is that they don't seem to care about 'customer service' - at least that was my impression.

    My suite was ordered in August, expected September, arrived November.

    HTHs good luck.
    I used to work for Tesco - now retired - speciality Clubcard
    • Gazmc64
    • By Gazmc64 21st May 17, 5:52 PM
    • 1 Posts
    • 0 Thanks
    Gazmc64
    • #6
    • 21st May 17, 5:52 PM
    • #6
    • 21st May 17, 5:52 PM
    There seems to be a bit of a customer service problem with Harveys at the moment, my mum ordered a settee and chair in October, it was delayed and eventually turned up in Feb but was the wrong colour, they reordered the correct one and told her it would be 12 weeks again but she received a phone call last week telling her that they had lost the invoice and its going to be another 12 weeks!! what rights do we have in this instance?
    • daveyjp
    • By daveyjp 21st May 17, 7:06 PM
    • 7,147 Posts
    • 5,551 Thanks
    daveyjp
    • #7
    • 21st May 17, 7:06 PM
    • #7
    • 21st May 17, 7:06 PM
    Just cancel.
    • no1catman
    • By no1catman 23rd May 17, 12:18 PM
    • 2,583 Posts
    • 1,967 Thanks
    no1catman
    • #8
    • 23rd May 17, 12:18 PM
    • #8
    • 23rd May 17, 12:18 PM
    Just cancel.
    Originally posted by daveyjp
    They'll hit you with their cancellation terms.

    Best option, may be if payment was made by credit card, the credit card company would be able to arrange a refund. Hope the 0% finance offer was avoided?
    I used to work for Tesco - now retired - speciality Clubcard
    • tyblonde
    • By tyblonde 7th Jun 17, 1:09 PM
    • 2 Posts
    • 0 Thanks
    tyblonde
    • #9
    • 7th Jun 17, 1:09 PM
    Ombudsman
    • #9
    • 7th Jun 17, 1:09 PM
    Try The Furniture Ombudsman, Harveys are a nightmare!
    • tyblonde
    • By tyblonde 7th Jun 17, 1:11 PM
    • 2 Posts
    • 0 Thanks
    tyblonde
    Also believe Stephen Campbell is the CEO. We wrote to him at steve@harveys-furnishing.co.uk though he did not bother to answer!
    • no1catman
    • By no1catman 7th Jun 17, 9:50 PM
    • 2,583 Posts
    • 1,967 Thanks
    no1catman
    Also believe Stephen Campbell is the CEO. We wrote to him at steve@harveys-furnishing.co.uk though he did not bother to answer!
    Originally posted by tyblonde
    Then write to the address quoted earlier, Consumer Law does refer to 'delivery' as well.
    Good luck.

    Incidentally, it's probably coming from China, so has it been loaded on the Container ship? Where is the ship? Has it gone through customs? Harveys won't know these details, only when it arrives at their distribution centre.
    Last edited by no1catman; 07-06-2017 at 9:53 PM.
    I used to work for Tesco - now retired - speciality Clubcard
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