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Truth about Three feel-at-home

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Harald
Harald Posts: 205 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Mobiles
It was mentioned multiple times before, but now it's time for hard evidence.

feelathome.jpg

Now tested in Portugal, same results had in Spain. Throttled to death, totally unusable.

And all what they do is mumbling something about "equal experience" or T&C saying the VPN "may be slower"
Apparently they don't understand difference between "slower" and "unusable" and what really 79% packet loss means

All measurements done in same place with same equipment connecting to the same VPN point. Not downloading any streams like IP TV, just managing some devices. At least trying to manage

Comments

  • Frozen_up_north
    Frozen_up_north Posts: 2,781 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Three throttle feel at home when you connect via a VPN, it's mentioned in their T&Cs.

    For what it's worth, we go to the Torrevieja area of Spain several times a year, in Torrevieja itself the basic data rate is totally unusable... even without a VPN. We couldn't even view the news headlines on the BBC web site. However, out in rural areas we get a good 3G speed of typically 8 MB/s enabling us to send lots of holiday pictures to bore our friends back home.

    EE and Vodafone have some interesting EU roaming offers, which claim to offer full speed data and include local calls from your minutes bundle. It will be interesting to see what they all offer when EU roaming charges are scrapped on 15th June.
  • System
    System Posts: 178,331 Community Admin
    10,000 Posts Photogenic Name Dropper
    The comparison with a local operator isn't very useful as roamed data is routed via the home operator i.e. via the UK.

    You'd need to compare with a another service such as another UK operator roaming at the same location.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Harald
    Harald Posts: 205 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    As you can see, there is speed measurements for Three feel-at-home without VPN connected, which is quite good, apart from it's from speedtest.net which well known by operators and they're tweaking settings to fake results.
    But the speed for common targets is good. By common targets I mean facebook/twitter/skype/google/bbc etc.
    But the internet is much more than "common targets"

    I used local provider to show the speed of VPN target is not an issue in this case.
  • JohnSmith_100
    JohnSmith_100 Posts: 1 Newbie
    Three have admitted throttling their feel at home services. Not complaining, for Facebook and maps etc it's great but feel like home, no!
  • Exemplar
    Exemplar Posts: 1,610 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    When we were in Florida last year we had no issues with Spotify/ Google maps etc.

    In NYC February this year no issues again, we could facetime people whilst using cellular networks on 5th avenue.

    OP - grow up. We all know it's throttled. Get some adenoid spray.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.

    I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.
  • Harald
    Harald Posts: 205 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Does growing up include reading with understanding?
    Apparently you're responded to a post without reading it first.

    Not to mention post #4
  • Exemplar
    Exemplar Posts: 1,610 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    And you should be trusted as you use speedtest.net?

    Well played Sir. Use the biggest bloatiest speed test site known to man....

    Way to go to back up your inane grumblings.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.

    I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.
  • Harald
    Harald Posts: 205 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    edited 25 April 2017 at 8:53AM
    As long the same site is used for all measurements, it's just fine - not measuring maximum speed, only differences.
    Elementary, dear Watson


    And there's more.
    Because speedtest is well known by all ISP they really tend to cheat and unthrottle measurements. Virgin Media is doing it for long time (for example). In this case it's even better, because it shows clearly difference between unthrottled and badly throttled traffic.
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