Arcadia Group & CarpetRight

gramochroi · 13 October 2016 at 9:41PM

Apologies in advance, these questions have probably been asked before, but would like to know the answer to question 1 in particular before I make a phone call tomorrow if at all possible.

1) Was PPI sometimes shown as interest on Top Shop cards?

2) Did CarpetRight charge PPI shown as interest on statements in the late 1990's and early 2000's, or would this more likely to have been, in fact, interest?

Many thanks.

[Deleted User] · 13 October 2016 at 9:47PM

gramochroi wrote: »

Was PPI sometimes shown as interest on Top Shop cards?

Categorically not.
PPI is insurance.
Interest is interest paid on the outstanding amount owed.

gramochroi wrote: »

Did CarpetRight charge PPI shown as interest on statements in the late 1990's and early 2000's, or would this more likely to have been, in fact, interest?

PPI is insurance.
Interest is interest paid on the outstanding amount owed.
The two were never confused by any provider and each was always itemised separately on each and every monthly statement.

If your statements don't clearly show PPI, you didn't have it.
It's a myth fostered by Claim Companies that PPI was "hidden" in Interest charges.

gramochroi · 13 October 2016 at 10:14PM

But Santander have told me that I had PPI and it wasn't shown as a separate charge on my statement?

[Deleted User] · 13 October 2016 at 10:26PM

gramochroi wrote: »

But Santander have told me that I had PPI and it wasn't shown as a separate charge on my statement?

Since credit card PPI was only paid when the account had a balance, it's entirely possible to "have" PPI and yet to never have paid any.
Santander will only refund monies you actually paid, so even if any complaint you might make is upheld you might well receive nothing.

gramochroi · 13 October 2016 at 10:29PM

Thanks for your help. I have been made an offer, but will just have a further chat with them to make sure it is correct.

gramochroi · 13 October 2016 at 10:58PM

Sorry if I'm being an absolute dimwit. But I had this card for fifteen years between 1986 and 2001. The offer they have made me is based on my having paid about £1.20 a month in PPI. I asked my ex to pull out some old paperwork today. As an example in Jun/July 2000 my spend on the card was £118.29, although I know it went quite a lot higher at times. There is no indication of PPI, just interest payments.

[Deleted User] · 13 October 2016 at 11:03PM

It doesn't matter how much you spent on the card, it's the balance left that determines whether PPI is paid. On months when you had a nil balance, you won't have paid any PPI.

gramochroi · 13 October 2016 at 11:05PM

But would the PPI have been included in the balance? Where is this indicated, was it a hidden percentage?

[Deleted User] · 13 October 2016 at 11:27PM

If you paid off the balance prior to the next statement, no PPI would have been charged. Any PPI would only be charged on the NEXT month's statement, thus allowing you to pay off the balance if you desired.

In summary;
PPI was detailed on a separate line each month (but only if payable)

PPI was not "hidden" in Interest charges or anywhere else.

If no PPI is itemised on a given statement, then you didn't pay any for that month.

magpiecottage · 13 October 2016 at 11:45PM

You seem to be alleging that PPI was missold to you in 1986 and they have made an offer.

You could instead take the matter to FOS. If you do, you risk the matter being looked at by somebody at Santander who realises that in 1986 there was no predecessor to FOS that had jurisidiction over the sale so that FOS has no jurisdiction either. If that happens, you get nothing.

Mersey_2 · 13 October 2016 at 11:46PM

gramochroi wrote: »

But Santander have told me that I had PPI and it wasn't shown as a separate charge on my statement?

This is rare, although it did happen by mistake on some of the old Arcadia Group stores, which Santander are now dealing with.

Arcadia Group & CarpetRight

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